Christian Jimenez Rojo
Belmont
Summary
Accomplished Digital Team Lead at Walmart, recognized for optimizing operations and enhancing customer satisfaction. Leveraged performance monitoring and relationship building to achieve over 95% accuracy in order fulfillment. Proven track record in coaching and mentoring, driving process improvements, and fostering professional growth within teams.
Overview
5
5
years of professional experience
Work History
Digital Team Lead
Walmart
06.2024 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for gaps in our schedules.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans for our picking path to meet goals and improve efficiency.
- Collaborated with departments like stocking teams, front-end, General Merchandise, Food and Consumables to ensure smooth operations.
- Communicated with store and market leadership about issues or updates affecting digital fulfillment.
- Evaluated staff performance and provided coaching to address inefficiencies.
Digital Personal Shopper
Walmart
07.2020 - 06.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness. Such as an above 95% Pre-sub, and wait times of under 3 minutes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, picking items and order resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed the inventory for Ship from Store supplies.
- Cross-trained across multiple departments to develop a broad understanding of store operations and customer service protocols.
- Recognized for leadership qualities and regularly stepped in to support management duties as needed.
Education
Maiden High School
Maiden, NCSkills
- Performance monitoring
- Work assignment delegation
- Relationship building
- Coaching and mentoring
- Process improvement
- Operations management
- Employee evaluation
- Talent acquisition
- Production monitoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Digital Team Lead
Walmart
06.2024 - Current
Digital Personal Shopper
Walmart
07.2020 - 06.2024
Maiden High School
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