Christian Hatch
Fayetteville
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. I utilize effective conflict de-escalation strategies such as the LATTE method. I employ strategic planning to maintain a positive work environment that gives baristas the greatest chance to deliver world-class service.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
2021.06 - 2022.06
- Prepared and served high-quality beverages in fast-paced environment.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Upheld above and beyond customer service, even during hectic and chaotic times
Shift Supervisor
Starbucks
2022.06 - Current
- Supervised floor and barista operations, making sure that company standards and quality of products in upheld.
- Managed cash, ensuring that morning, midday, and closing monetary requirements were met.
- Keeping inventory as tracking amount of products within the store and ordering more to be delivered
- Trained and coached team members on product knowledge and customer service standards and practices
Education
Bachelor of Arts - History
University of North Carolina At Pembroke
Pembroke, NC2025-05
Skills
- Cash handling
- Staff management
- Inventory control and record keeping
- Strategic planning
- Policy enforcement
Timeline
Shift Supervisor
Starbucks
2022.06 - Current
Barista
Starbucks
2021.06 - 2022.06
Bachelor of Arts - History
University of North Carolina At Pembroke