Christian Giglia

• Collaborate with clients to assess their cash flow needs, tailoring product offerings to enhance efficiency and streamline operations.

• Analyze project outcomes and provide post-implementation support to ensure sustained success and client retention.

• Manage the integration of cash management products with existing client systems, minimizing disruptions and optimizing user experience.

• Utilize Tableau CRM to track and optimize both personal and team performance, driving data-driven decision-making.

• Lead cash product/service projects from inception to completion, balancing multiple priorities while fostering strong client relationships.

• Coordinate between departments to ensure client needs are met promptly and effectively, resolving issues as they arise.

• Manage and implement cross-functional projects involving sales, servicing, and operations, ensuring seamless execution and high client satisfaction.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their outdoor needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Top 3 sales employee month to month

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations
• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Committed to learning new material through independent studying.
• Paid attention to detail while completing assignments.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Personally contacting our clients first and quickly getting them over to one of our highly trained MLOs in the state specifically in which they are looking to finance
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Communicated with customers to assess and address individual needs, providing timely and quality support via Avaya and Mortgage Loan Originating System.
• Met with team members to understand goals and recommend solutions to fit specific needs for our clients.
• Logged call information and solutions provided into internal database.
• Managed over 700+ calls per day

• Established and upheld high standards, promoting great customer service and assistance to guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Built and maintained lifelong relationships with new and existing clients while providing high level of expertise.
• Promoted and educated guests on the game of golf and maintained high level of professionalism and service.
• Trained new employees on proper protocols and customer service standards.

• Greeted guests upon arrival and provided services in which they requested.
• Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
• Handled customer complaints in a professional and courteous manner.
• Promptly responded to all requests for assistance.
• Managed check-in and check-out process of items.
• Assisted customers with finding items and storing belongings.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Provided custom club fitting based on customer wants/needs