Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christian Estrada Hernandez

Lenoir

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance

Overview

3
3
years of professional experience

Work History

Entrepreneur

Self-employeed
01.2024 - Current
  • Determined business plan, mission statement, and vision.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Lifeguard

Lenoir Aquatic & Fitness Center
03.2022 - 05.2023
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Provided friendly customer service to guests and addressed concerns.
  • Tracked students' progress and gave constructive feedback for skills requiring improvement.
  • Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
  • Entered water immediately to pull struggling swimmers to safety.
  • Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
  • Scanned main areas to monitor for any safety risks.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Gave private lessons to special needs students and taught floating techniques and treading water.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.

Education

Associate of Science - Business Administration

Caldwell Community College And Technical Institute
Hudson, NC
12-2025

High School Diploma -

West Caldwell High School
Lenoir, NC
05-2024

Skills

  • Operational planning
  • Culture building
  • Policy development
  • Social media management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Entrepreneur

Self-employeed
01.2024 - Current

Lifeguard

Lenoir Aquatic & Fitness Center
03.2022 - 05.2023

Associate of Science - Business Administration

Caldwell Community College And Technical Institute

High School Diploma -

West Caldwell High School

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Christian Estrada Hernandez