Christian Burkley
Whispering Pines
Summary
Adept IT Support Technician with a proven track record at Pinehurst Resort & Country Club, excelling in network administration and advanced troubleshooting. Demonstrated ability to enhance system efficiency and reliability, coupled with exceptional communication skills to facilitate cross-departmental collaboration. Achieved significant improvements in incident management and end-user satisfaction.
Overview
3
3
years of professional experience
Work History
IT Support Technician
Pinehurst Resort & Country Club
08.2023 - Current
- Assisting the help desk by answering the phone and troubleshooting, and effectively communicating and distributing tasks when necessary
- Assisting in supporting and building network infrastructure
- Configuring network switches
- Supporting Cisco Unified Call Manager
- Supporting a variety of hospitality applications
- Effectively communicating through several departments
- Assisting in various IT projects
- Managed high levels of call flow and responded to technical support needs.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and VPNs.
- Used ticketing systems to manage and process support actions and requests.
IT Technical Support Intern
Pinehurst Resort & Country Club
02.2023 - 08.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisting the help desk by answering the phone and troubleshooting, and effectively communicating and distributing tasks when necessary
- Learning about network infrastructure and how to set it up and support it
- Configuring network switches
- Supporting Cisco Unified Call Manager
- Supporting a variety of hospitality applications
Technology Department Associate
Staples
06.2022 - 07.2023
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Provided troubleshooting assistance to customers in need of technological assistance
Education
Associate of Science -
Sandhills Community College
Pinehurst, NC06-2025
Skills
- System configuration
- Server maintenance
- Network administration
- Advanced troubleshooting
- VoIP systems
- Security protocols
- Incident management
- Disaster recovery planning
- End-user training
- Help desk support
- Patch management
- Hardware installation
- Application support
Timeline
IT Support Technician
Pinehurst Resort & Country Club
08.2023 - Current
IT Technical Support Intern
Pinehurst Resort & Country Club
02.2023 - 08.2023
Technology Department Associate
Staples
06.2022 - 07.2023
Associate of Science -
Sandhills Community College
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