Dynamic professional with a proven track record at Keller Williams, showcasing strong organizational skills and exceptional negotiation capabilities. Excelled in building relationships, exceeding customer expectations, and streamlining processes for efficiency. Demonstrates excellent teamwork and the ability to work well independently, driving significant achievements in diverse roles from real estate to military leadership.
Overview
21
21
years of professional experience
Work History
Real Estate Agent
Keller Williams
Punta Cana, Dominican Republic
03.2024 - 07.2025
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Negotiated, facilitated, and managed real estate transactions.
Advertised client properties through websites, social media, and real estate guides.
Maintained connections with clients to encourage repeat business and referrals.
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Communicated with clients to understand property needs and preferences.
Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Advised clients on market conditions and property value for informed decision-making.
Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Presented purchase offers to sellers for consideration.
Account Manager
Rent A Center Warehouse & Retail Store
North Carolina
02.2016 - 04.2019
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Actively participated in networking events within the industry, expanding professional connections and generating leads.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Streamlined internal processes for better efficiency in account management tasks.
Enhanced client engagement through regular newsletters and updates on product developments and industry news.
Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
Established long-term customer relationships to enhance client loyalty and satisfaction.
Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Logistics Distribution Manager
Mojave Foods
North Carolina
06.2011 - 02.2013
Improved warehouse efficiency by streamlining distribution processes and implementing inventory management systems.
Optimized transportation routes for cost savings and improved delivery times.
Collaborated with sales teams to forecast demand accurately and adjust inventory levels accordingly.
Led various initiatives targeting waste reduction in packaging materials contributing positively to sustainability efforts.
Implemented safety protocols within the warehouse, reducing accidents and maintaining a safe work environment.
Developed and maintained relationships with key suppliers, ensuring consistent supply chain performance.
Evaluated current storage practices regularly; reorganized warehouse layout for better space utilization.
Ensured proper documentation was created for all import/export activities meeting regulatory requirements.
Negotiated favorable contracts with shipping providers, reducing overall transportation costs.
Built and maintained relationships with key suppliers and customers to support seamless operations.
Infantry Mortarman
US Army National Guard
New Jersey
03.2007 - 06.2009
Demonstrated unwavering commitment to duty and the highest standards of professionalism throughout military service.
Streamlined communication within the team, utilizing tactical radio systems for coordinating movements and targeting information.
Fostered a positive work environment, promoting teamwork and camaraderie among fellow soldiers.
Increased mission success rate by conducting thorough pre-mission planning and threat assessments.
Developed strong leadership skills while serving as a squad leader, guiding junior team members towards mission objectives successfully.
Improved unit readiness by maintaining and repairing mortar systems and associated equipment.
Managed logistics effectively during deployment periods, ensuring adequate resources were available for sustained field operations.
Optimized resource allocation with careful management of ammunition inventory and distribution.
Served as a subject matter expert on mortar systems, mentoring new arrivals to the unit on proper operation procedures and best practices.
Conducted regular training exercises to maintain high levels of physical fitness and combat readiness among team members.
Evaluated performance metrics after each mission, identifying areas for improvement and implementing targeted training programs accordingly.
Enhanced team efficiency by developing and implementing effective mortar training programs.
Reduced risk of friendly fire incidents through strict adherence to safety protocols during live-fire exercises.
Established secure firing positions, ensuring optimal range coverage and concealment from enemy detection.
Collaborated with other infantry units, integrating mortar fire support into coordinated assault plans effectively.
Assisted in reconnaissance missions, gathering critical intelligence on enemy locations and strength for strategic planning purposes.
Adapted quickly to changing battlefield conditions, remaining flexible and responsive to evolving mission objectives.
Contributed to successful operations by providing accurate indirect fire support in various combat situations.
Participated in joint military exercises with allied forces, fostering international cooperation and sharing valuable insights into tactics and strategies.
Led fire team during infantry dismounted battle drills and situational training exercises.
Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Patrolled designated coverage areas and evaluated terrain for defensive use.
Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Maintained secure communication systems to relay information to and from command teams.
Trained in use of tear gas, passive ordnance, and explosives.
Established defensive positions to protect against enemy forces.
Constructed and camouflaged infantry positions and equipment to prevent detection.
Trained new infantry soldiers on standard operating procedures.
Analyzed terrain to identify advantageous positions for operations.
Military Officer
US Army
Fort Drum New York
02.2004 - 02.2007
Ensured compliance with regulations and policies through diligent oversight of daily activities and procedures.
Developed and maintained positive relationships with staff in unit and in other units.
Supervised work of junior officers, evaluated performance and produced detailed reports.
Enhanced unit readiness by conducting thorough training sessions and implementing strategic planning initiatives.
Conducted comprehensive evaluations of equipment maintenance programs, identifying areas for improvement and increasing overall functionality rates.
Organized morale-boosting events for unit members to promote camaraderie and foster a positive work environment.
Adhered to strict protocols and followed orders while conducting operational missions.
Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
Trained personnel to improve performance and attain mission-ready status.
Participated in high-level planning sessions for future campaigns, providing valuable input based on subject matter expertise.
Created and executed successful battle plans to support troops, capture points and defend supply lines.
Trained and mentored personnel in combat operations and tactics.
Proved successful working within tight deadlines and a fast-paced environment.
Handled administrative requirements, maintained records and submitted operational reports.