Christan Foster
Charlotte
Summary
Detail-oriented operations supervisor with a focus on compliance oversight and customer relationship management. Proven ability to coordinate team efforts and implement training programs that elevate service quality and operational standards.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Hilton Garden Inn Hotel
Concord
01.2022 - 01.2026
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised daily operations, ensuring compliance with hotel policies to maintain service quality.
- Coordinated team schedules to optimize workflow and uphold service standards during peak times.
- Trained and mentored staff in customer service and operational procedures.
- Implemented training programs for new hires on hotel systems and tools.
- Facilitated work order assignments to maintenance staff, ensuring timely repairs and minimal service disruption.
- Assisted housekeeping and food and beverage teams by managing the POS system when staff levels were low.
Sales Coordinator
Hilton Garden Inn Hotel
Concord
02.2025 - 10.2025
- Supported sales team in developing proposals and contracts for corporate clients.
- Compiled monthly reports on sales activities, revenue, expenses, and key metrics for analysis.
- Performed follow-up calls with customers after each sale was completed.
- Managed reservations and room assignments using property management systems.
- Coordinated interdepartmental communication to enhance guest service processes.
- Responded to guest inquiries, providing information on services and amenities offered.
Package Handler
FedEx
Charlotte
09.2021 - 01.2022
- Sorted packages to ensure efficient processing and on-time delivery.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Scanned packages to maintain accurate tracking and inventory management.
- Operated conveyor systems to facilitate package transportation across the facility.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Loaded and unloaded trucks with attention to safety protocols.
- Assisted in loading delivery trucks with prepared packages.
Crew Trainer
Wendys Restaurant
Akron
06.2019 - 10.2020
- Trained new crew members on food preparation and safety standards.
- Trained new team members on operational procedures to ensure compliance and consistency.
- Coordinated training sessions on cash handling and register operations.
- Facilitated daily operations to enhance workflow during peak hours.
- Aided management in resolving customer complaints to elevate satisfaction levels.
Education
High School Diploma -
Firestone High School
Akron, OH05-2021
Skills
- Operations management
- Workforce planning
- Budget management
- Property management systems
- Customer relationship management
- Compliance oversight
- Training and development
- Staff supervision
- Team Training
- Conflict resolution
Timeline
Sales Coordinator
Hilton Garden Inn Hotel
02.2025 - 10.2025
Operations Supervisor
Hilton Garden Inn Hotel
01.2022 - 01.2026
Package Handler
FedEx
09.2021 - 01.2022
Crew Trainer
Wendys Restaurant
06.2019 - 10.2020
High School Diploma -
Firestone High School