Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christal Epps

Bailey

Summary

Dedicated professional with a proven track record in delivering exceptional customer service and managing complex insurance claims at Humana. Expertise in CRM software and complaint resolution, contributing to enhanced customer satisfaction and loyalty. Demonstrated accuracy and efficiency in data entry and insurance billing within fast-paced environments. Military background fosters resilience and a strong understanding of human resources.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Inbound Contacts Rep 2

Humana
08.2023 - 06.2025
  • Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
  • Provided timely feedback to physicians regarding authorization status.
  • Established and maintained CRM databases, ensuring data accuracy and compliance.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
  • Provided guidance and support to customers regarding billing issues and payment plans.
  • Participated in team meetings to discuss best practices for responding to customer inquiries.
  • Led initiatives to enhance customer engagement and satisfaction through effective communication strategies.

Criminal Background Researcher

Inform Data LLC
11.2022 - 08.2023
  • Utilized public databases to locate persons of interest or obtain additional background information on cases.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Organized and maintained detailed case files for all investigations conducted.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.

Administrative Assistant

C. Heather Colson DMD PC
05.2022 - 11.2022
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Security Forces Leader

United States Air Force, USAF
03.2020 - 03.2022
  • Provided first response to emergency situations, administering first aid and coordinating with emergency services.
  • Cared for personnel in medical trauma situations as first-response to emergencies.
  • Conducted searches of facilities, vehicles, and personnel in accordance with established guidelines.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Education

A+, Linux - Cyber Security

My Computer Career
06-2025

Skills

  • Cybersecurity management
  • Incident response
  • Service excellence
  • Proficient in CRM software
  • Records management
  • Effective issue resolution

Certification

  • Comptia A+ Training - June 2025
  • Linux + - June 2025

Timeline

Inbound Contacts Rep 2

Humana
08.2023 - 06.2025

Criminal Background Researcher

Inform Data LLC
11.2022 - 08.2023

Administrative Assistant

C. Heather Colson DMD PC
05.2022 - 11.2022

Security Forces Leader

United States Air Force, USAF
03.2020 - 03.2022

A+, Linux - Cyber Security

My Computer Career

Similar Profiles

CREATE PROFILE
Christal Epps