Christal Epps
Bailey
Summary
Dedicated professional with a proven track record in delivering exceptional customer service and managing complex insurance claims at Humana. Expertise in CRM software and complaint resolution, contributing to enhanced customer satisfaction and loyalty. Demonstrated accuracy and efficiency in data entry and insurance billing within fast-paced environments. Military background fosters resilience and a strong understanding of human resources.
Overview
6
6
years of professional experience
Work History
Inbound Contacts Rep 2
Humana
Wilson
08.2023 - Current
- Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
- Provided timely feedback to physicians regarding authorization status.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Provided guidance and support to customers regarding billing issues and payment plans.
- Participated in team meetings to discuss best practices for responding to customer inquiries.
Administrative Assistant
C. Heather Colson DMD PC
Valdosta
05.2022 - 11.2025
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prioritized and organized tasks to efficiently accomplish service goals.
Criminal Background Researcher
Inform Data LLC
Valdosta
11.2022 - 08.2023
- Utilized public databases to locate persons of interest or obtain additional background information on cases.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Organized and maintained detailed case files for all investigations conducted.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Security Forces Leader
United States Air Force, USAF
Moody
03.2020 - 03.2022
- Provided first response to emergency situations, administering first aid and coordinating with emergency services.
- Cared for personnel in medical trauma situations as first-response to emergencies.
- Conducted searches of facilities, vehicles, and personnel in accordance with established guidelines.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Education
A+, Linux - Cyber Security
My Computer Career
Raleigh, NC02-2025
Skills
- Network security
- Incident response
- Customer service
- CRM software expertise
- Records management
- Troubleshooting
Timeline
Inbound Contacts Rep 2
Humana
08.2023 - Current
Criminal Background Researcher
Inform Data LLC
11.2022 - 08.2023
Administrative Assistant
C. Heather Colson DMD PC
05.2022 - 11.2025
Security Forces Leader
United States Air Force, USAF
03.2020 - 03.2022
A+, Linux - Cyber Security
My Computer Career
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