CHRISTA HAMMOND
KANNAPOLIS
Summary
Detail oriented Patient/Office Coordinator who can provide efficient, organized, and friendly secretarial support. Skilled at managing patient charts and handling telephone etiquette in a high-volume call primary care office, efficiently. Specializes in referrals, coordinating provider schedules, patient/client responsibilities and insurance eligibility. Providing a positive attitude and friendly work environment with a smile.
Overview
3
3
years of professional experience
Work History
Office Manager
Divine Restoration Group
02.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
- Performed consultations for patients before scheduling job inspections.
- Improved delivery efficiency by planning and scheduling auto hauling routes.
- Streamlined appointment scheduling by implementing an efficient online booking system.
Office Coordinator/Referral Coordinator/Front Office Assistant
Rowan Health and Wellness
11.2021 - 12.2023
- - Greet and check in patients, and collect personal, medical and insurance information. - Schedule, reschedule and verify patient appointments. - Coordinate provider schedules and maintain patient flow by communicating patient arrivals, delays, or cancelations. - Checking patient insurance eligibility, contacting patients regarding their claims/EOBS
- Collected copayments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients. - Refer patients to secondary care providers and specialists. - Utilize Advanced MD and EHR software to manage patient records and files, reinforce and uphold patient confidentiality as required by HIPAA and clinic. - Manage front office tasks, facilitate daily administrative functions, including customer service, and greeting patients. - Answer calls in a high-volume primary care office. - Speak with insurance companies regarding patient insurance eligibility and prior authorizations. - Create patient documents and contracts in Microsoft Word, regarding rules and regulations of the practice
- Organize these documents to assure patient confidentiality and communication with the provider by scanning such documents into patient charts. - Create and enforce office policies
- Such as patient responsibility policies: no show policy; patient balance policy; weight loss program policy; etc
- These policies were created to best benefit the office and keep patients and employees organized and "in the know" about their responsibilities within our practice. - Coordinate staff meetings - responsible for organizing staff meetings, assuring that all employees are kept up to date with new policies and changes within the practice
- Mediated between management and staff to ensure that all wants and needs were met.
Education
HIGH SCHOOL DIPLOMA -
MOORESVILLE SENIOR HIGH SCHOOL
Cosmetology Certificate - Cosmetology
Pinnacle Institute of Cosmetology
Mooresville, NC10.2010
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Billing
- Scheduling and calendar management
- Administrative Support
- Bookkeeping
- Payroll and budgeting
- Employee Supervision
- Document Management
Specializingin
- CUSTOMER SERVICE
- DATA ENTRY
- INTERPERSONAL SKILLS
- MULTITASKING
- ORGANIZATION
- VERBAL AND WRITTEN COMMUNICATION
- ADAPTABILITY
- PRIORITIZATION
- EMPATHY
Personal Information
Title: OFFICE COORDINATOR AND FRONT OFFICE ASSISTANT
Timeline
Office Manager
Divine Restoration Group
02.2024 - Current
Office Coordinator/Referral Coordinator/Front Office Assistant
Rowan Health and Wellness
11.2021 - 12.2023
HIGH SCHOOL DIPLOMA -
MOORESVILLE SENIOR HIGH SCHOOL
Cosmetology Certificate - Cosmetology
Pinnacle Institute of Cosmetology
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