Summary
Overview
Work History
Education
Skills
Timeline
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Christa Hall

Christa Hall

Iron Station

Summary

Dynamic professional with a proven track record at American Effird, excelling in machine operation and customer service. Skilled in mechanical troubleshooting and conflict resolution, I enhanced machine efficiency and fostered customer loyalty through empathetic communication. Committed to maintaining safety and quality, I effectively managed high-pressure situations while ensuring optimal performance.

Overview

5
5
years of professional experience

Work History

Machine Technician

American Effird
05.2024 - Current
  • Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
  • Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
  • Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
  • Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.

Customer Service Representative

American Effird
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

PCA

Wexford House
01.2021 - 2022
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.

Education

Excel High School (homeschool)
Minneota, MN

Hvca

Gaston College
Dallas, NC

Skills

  • Machine operation
  • Mechanical troubleshooting
  • Hand and power tools
  • Equipment inspection
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Appointment scheduling
  • Order processing
  • Documentation
  • Administrative support
  • Staff training

Timeline

Machine Technician

American Effird
05.2024 - Current

Customer Service Representative

American Effird
05.2023 - Current

PCA

Wexford House
01.2021 - 2022

Excel High School (homeschool)

Hvca

Gaston College

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Christa Hall