Chrisanna Yetter
Pineville
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Westdale Real Estate Investment and Management
02.2017 - Current
- Managed billing and accounts receivables for 15+ multi-family communities, ensuring accurate and timely submission of invoices and related paperwork to the Vice President and Regional Manager
- Reviewed and verified all invoices before submission to the Corporate office in Texas, achieving a 99% accuracy rate and reducing discrepancies in financial reporting
- Coordinated with accounting teams to resolve issues related to billing and payment discrepancies, improving cash flow and reducing overdue payments by 15%
- Coordinated logistics for business meetings, luncheons, and travel arrangements for senior leadership, ensuring efficient use of time and resources
- Supported the Director of Construction and Regional Director in organizing and maintaining community property records, contributing to efficient operations and quick retrieval of important documentation
- Created property inspection logs for monthly reviews, enhancing the consistency and accuracy of inspections across the portfolio
- Communicated daily with property managers via phone and email, providing clear guidance on operational processes, and ensuring smooth execution of day-to-day operations
- Managed incident reporting for the properties, coordinating with internal teams and third parties to ensure quick resolution and accurate documentation
- Compiled and formatted monthly newsletters showcasing property achievements, improving communication and morale within the team and client base
- Utilized industry-specific platforms such as Yardi, RealPage, and Yieldstar for data entry, analysis, and portfolio performance tracking, contributing to more efficient property management
- Entered, analyzed, and reconciled property data to identify discrepancies, leading to improved financial accuracy and optimized portfolio performance
- Took a proactive approach to process improvement, identifying opportunities to streamline workflows, reduce administrative overhead, and enhance team collaboration
- Participated in ongoing training to improve administrative skills and knowledge of the multi-family industry, ensuring up-to-date understanding of best practices and regulatory changes
- Improved billing accuracy and reduced invoice processing errors, contributing to faster payment cycles and more streamlined financial operations
- Played a pivotal role in enhancing property performance by identifying data discrepancies and suggesting actionable solutions to senior leadership
- Supported a 15-property portfolio, maintaining high levels of communication, operational efficiency, and property performance tracking
Office Manager
Air Comfort Heating and Air Conditioning
02.2015 - 06.2016
- Dispatched technicians to outbound service calls
- Entered work orders into company database
- Answered incoming calls and apply friendly and courteous customer service
- Performed with efficiency in a fast paced, high volume environment
- Multi-tasked while exhibiting sharp attention to detail
Adecco Personnel and Training Records Typist
UTC Aerospace Systems
09.2014 - 02.2015
- Member of project team that was responsible for inputting and scanning technical data into a usable format for the newly developed SQL database
- Created a robust filing system based upon FAA regulations for all technical training documents
- Updated and revised component maintenance manuals with the use of Adobe Acrobat Pro, which eliminated a backlog of technical component updates
Office Manager
Southeast Independent Delivery Services, Inc.
01.2002 - 01.2013
- Answered multi-line phone system and redirected calls as needed
- Ordered office supplies and coordinated vendors scheduled maintenances for office equipment
- Screened applicant resumes and conducted interviews
- Created and maintained applicant tracking system
- Organized all new employee paperwork
- Routed all line-haul deliveries
- Responded to drivers’ calls after-hours and communicated issues to delivery manager
- Developed and maintained a filing system for employees and DOT files for drivers
- Ensured all drivers’ DOT information was updated regularly
- Completed random DOT drug testing paperwork
- Conducted random safety inspections of delivery trucks
- Initiated all workman’s’ compensation claims
- Served as a corporate liaison between Florida and North/South Carolina
- Distributed employee notices and write-ups
- Attended management training seminars and assisted as back-up Assistant Manager
Education
High School Diploma -
North Eugene High School
Eugene, OR05-1985
Skills
- Accounting
- QuickBooks
- Invoice processing
- Database management
- Data archiving
- Microsoft Office
- Scheduling
- Office management
- Customer service
- Multi-line phone proficiency
- Data entry
- Office administration
Timeline
Administrative Assistant
Westdale Real Estate Investment and Management
02.2017 - Current
Office Manager
Air Comfort Heating and Air Conditioning
02.2015 - 06.2016
Adecco Personnel and Training Records Typist
UTC Aerospace Systems
09.2014 - 02.2015
Office Manager
Southeast Independent Delivery Services, Inc.
01.2002 - 01.2013
High School Diploma -
North Eugene High School
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