Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Unger

Calabash

Summary

Professional manager with track record of overseeing multiple units effectively. Skilled in strategic planning, operational efficiency, and driving team performance. Focused on fostering collaboration and adapting to changing needs to achieve results. Strong communicator with commitment to excellence and reliability in every task.

Overview

9
9
years of professional experience

Work History

Store Manager

Starbucks
04.2024 - Current
  • Develope and implement operational strategies to enhance customer service and store efficiency.
  • Train and mentor team members to improve performance and adherence to company standards.
  • Oversee daily store operations, ensuring compliance with safety regulations and company policies.
  • Manage scheduling and staffing to align workforce with peak business demands effectively.
  • Resolve customer issues promptly, maintaining high satisfaction levels through effective communication skills.
  • Assist with hiring, training and mentoring new staff members.
  • Manage financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimize labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensure compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Manage inventory levels, implementing efficient restocking procedures to minimize shortages.
  • Analyze sales data to identify trends, adjusting strategies to maximize revenue growth.
  • Conduct regular staff evaluations, providing constructive feedback to drive employee development.

Store manager

Walgreens
09.2016 - 03.2024
  • Led daily operations to ensure optimal store performance and customer satisfaction.
  • Developed and implemented training programs for new staff, enhancing team efficiency and service quality.
  • Oversaw daily operations across multiple locations, ensuring alignment with company policies and standards.
  • Implemented training programs for staff, enhancing team performance and customer service quality.
  • Established best practices for safety compliance, fostering a culture of accountability among team members.
  • Mentored emerging leaders within the organization, promoting professional growth and succession planning efforts.
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
  • Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
  • Directed district operations, ensuring alignment with corporate strategies and objectives.
  • Implemented performance improvement plans to enhance team productivity and service quality.
  • Mentored store managers, fostering leadership skills and operational excellence across the district.
  • Analyzed market trends, adapting strategies to maximize sales and customer engagement.
  • Executed training programs focused on compliance, safety standards, and customer service best practices.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Education

Bachelor of Arts - Business Communication

Southern New Hampshire University
Hooksett, NH
06-2028

Skills

  • Food safety Certified
  • Store Manager Trainer
  • Coffee Master
  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Goal setting and performance metrics
  • Operations management
  • Multi-unit management
  • Decision-making
  • Conflict management
  • Policies and procedures

Timeline

Store Manager

Starbucks
04.2024 - Current

Store manager

Walgreens
09.2016 - 03.2024

Bachelor of Arts - Business Communication

Southern New Hampshire University

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Christopher Unger