Chris Thomas
Holly Ridge,NC
Summary
Dynamic and results-driven professional with a proven track record in project management, client relations, and technical solutions. Known for exceptional problem-solving and adaptability, I excel at building and maintaining client trust while leading cross-functional teams to deliver high-quality outcomes. With a strong foundation in managing projects and operations, I am ready to leverage my expertise to oversee all aspects of business management, foster productive relationships with partners, and drive sustainable growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Engineer
CWIT Support
06.2023 - Current
- Onboarded New Clients: Partnered closely with cross-functional teams to ensure smooth onboarding of new clients, documenting infrastructure details, and setting up tailored service and security packages. Developed strong client relationships and streamlined onboarding workflows to enhance customer satisfaction and retention.
- Oversaw Large-Scale Cloud Implementations: Played a pivotal role in Azure cloud deployment projects, supporting 60+ users across four implementations. Maintained these environments post-deployment, optimizing system performance and security to meet client needs.
- Managed End-to-End Network Projects Led design, configuration, and installation of network hardware (firewalls, switches, and access points) for new and existing clients, demonstrating advanced problem-solving and hands-on project management skills.
- Implemented and Maintained IT Infrastructure: Configured and deployed new servers (Active Directory, application, and file servers) to support client operations, ensuring stability and scalability. Regularly communicated with clients to align IT infrastructure with their evolving needs.
Senior Network Engineer
ATCOM Business Technologies
04.2018 - 02.2023
- Designed and Implemented Network Solutions: Led the configuration, installation, and ongoing management of diverse network hardware for client sites, ensuring seamless connectivity and system reliability tailored to each client’s specific needs.
- Provided Advanced Technical Support: Independently handled escalated technical issues for mission-critical systems, delivering remote and onsite support to resolve complex network challenges and ensure business continuity for clients.
- Conducted Comprehensive Network Audits and Documentation: Performed network discovery and analysis for both new and existing configurations, translating findings into detailed diagrams and technical plans. Supported clients in visualizing and understanding their infrastructure.
- Enhanced Collaboration Across Teams: Worked closely with server, telephony, and operations teams to enhance overall network performance and system integration. Leveraged teamwork to improve service quality and implement cohesive solutions.
- Standardized Documentation and Improved Processes: Developed and maintained thorough internal documentation for troubleshooting, deployments, and best practices. Streamlined workflow by managing cases within Q360 Solutions, enabling efficient project tracking and consistent client follow-ups.
Technical Support Engineer
XLN Technologies
01.2012 - 04.2018
- Delivered Exceptional Technical Support: Provided tier 1 and 2 remote and onsite support for hardware, networking, and third-party software, with a strong emphasis on customer satisfaction and clear communication.
- Implemented and Configured IT Infrastructure: Deployed and managed physical and virtual servers (VMware ESXi, Hyper-V) and installed network hardware in diverse environments, adapting solutions to meet client-specific challenges.
Education
Bachelor - Business Administration - Entrepreneurship
University of North Carolina Wilmington
12-2009
Skills
- Problem Solving
- Adaptability
- Project Implementation & Coordination
- Customer Relations & Communication
- Cross-Functional Collaboration & Team Leadership
- Process Improvement & Documentation
- Network & Systems Management
- Multitasking & Time Management
- Cloud & Virtualization Proficiency
- Multitasking
Certification
CCNA Cisco March 2023
NMM-200 Nerdio April 2024
CMNA Meraki October 2018
Timeline
Project Engineer
CWIT Support
06.2023 - Current
Senior Network Engineer
ATCOM Business Technologies
04.2018 - 02.2023
Technical Support Engineer
XLN Technologies
01.2012 - 04.2018
CCNA Cisco March 2023
NMM-200 Nerdio April 2024
CMNA Meraki October 2018
Bachelor - Business Administration - Entrepreneurship
University of North Carolina Wilmington
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