Chris Fagerstone
Gastonia
Summary
Dynamic and detail-oriented professional with a proven track record at Fire Fighters Association, excelling in customer service and innovative problem solving. Adept at resolving issues and building rapport, I consistently delivered service excellence while maintaining data integrity in CRM systems. Committed to enhancing team efficiency and customer satisfaction.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
19
19
years of professional experience
Work History
Call Center Representative
Fire Fighters Association
01.2012 - 09.2025
- Responded to customer inquiries through phone and email, ensuring prompt resolution of issues.
- Assisted customers in navigating products and services, providing clear information on features and benefits.
- Updated customer accounts accurately in CRM systems, maintaining data integrity and confidentiality.
- Collaborated with team members to streamline processes, enhancing overall efficiency of call handling.
- Participated in training sessions to improve product knowledge and customer service skills.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Dole Foods Wharehouse
Dole Fresh Vegetables
08.2010 - 12.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Bartender
Chillis
04.2008 - 08.2010
- Crafted innovative cocktails, enhancing guest experience and satisfaction.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Developed and implemented efficient workflows to streamline service operations.
- Maintained cleanliness and organization of bar area, adhering to health standards.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
O'Charley's Restaurant & Bar
09.2006 - 02.2008
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted bartenders in preparing and serving beverages, ensuring timely service during high-volume periods.
- Supported inventory management by tracking stock levels and restocking supplies as needed.
- Monitored customer orders to ensure accuracy while handling multiple requests simultaneously.
- Closed out cash register and prepared cashier report at close of business.
- Maintained strict adherence to local alcohol laws regarding identification checks and responsible service practices for guest safety.
Education
Associate of Arts -
Abtech
Asheville, NCHigh School Diploma -
Ab Tech
Asheville12-2006
Skills
- Innovative problem solving
- Customer service expertise
- Detail-oriented data input
- Service excellence
- Call center customer service
- Verbal and written communication
- Resolving issues
- Communicating with clients
- Answering questions
- Appointment scheduling
- Payment processing
- Calm disposition
- Building rapport
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Call Center Representative
Fire Fighters Association
01.2012 - 09.2025
Dole Foods Wharehouse
Dole Fresh Vegetables
08.2010 - 12.2010
Bartender
Chillis
04.2008 - 08.2010
Bartender
O'Charley's Restaurant & Bar
09.2006 - 02.2008
Associate of Arts -
Abtech
High School Diploma -
Ab Tech