Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chris Fagerstone

Gastonia

Summary

Dynamic and detail-oriented professional with a proven track record at Fire Fighters Association, excelling in customer service and innovative problem solving. Adept at resolving issues and building rapport, I consistently delivered service excellence while maintaining data integrity in CRM systems. Committed to enhancing team efficiency and customer satisfaction.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

19
19
years of professional experience

Work History

Call Center Representative

Fire Fighters Association
01.2012 - 09.2025
  • Responded to customer inquiries through phone and email, ensuring prompt resolution of issues.
  • Assisted customers in navigating products and services, providing clear information on features and benefits.
  • Updated customer accounts accurately in CRM systems, maintaining data integrity and confidentiality.
  • Collaborated with team members to streamline processes, enhancing overall efficiency of call handling.
  • Participated in training sessions to improve product knowledge and customer service skills.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Dole Foods Wharehouse

Dole Fresh Vegetables
08.2010 - 12.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.

Bartender

Chillis
04.2008 - 08.2010
  • Crafted innovative cocktails, enhancing guest experience and satisfaction.
  • Trained and mentored junior bartenders, fostering skill development and teamwork.
  • Managed bar inventory, ensuring optimal stock levels and minimizing waste.
  • Developed and implemented efficient workflows to streamline service operations.
  • Maintained cleanliness and organization of bar area, adhering to health standards.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

O'Charley's Restaurant & Bar
09.2006 - 02.2008
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Assisted bartenders in preparing and serving beverages, ensuring timely service during high-volume periods.
  • Supported inventory management by tracking stock levels and restocking supplies as needed.
  • Monitored customer orders to ensure accuracy while handling multiple requests simultaneously.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained strict adherence to local alcohol laws regarding identification checks and responsible service practices for guest safety.

Education

Associate of Arts -

Abtech
Asheville, NC

High School Diploma -

Ab Tech
Asheville
12-2006

Skills

  • Innovative problem solving
  • Customer service expertise
  • Detail-oriented data input
  • Service excellence
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Communicating with clients
  • Answering questions
  • Appointment scheduling
  • Payment processing
  • Calm disposition
  • Building rapport

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Call Center Representative

Fire Fighters Association
01.2012 - 09.2025

Dole Foods Wharehouse

Dole Fresh Vegetables
08.2010 - 12.2010

Bartender

Chillis
04.2008 - 08.2010

Bartender

O'Charley's Restaurant & Bar
09.2006 - 02.2008

Associate of Arts -

Abtech

High School Diploma -

Ab Tech
Chris Fagerstone