Christopher Clark

I lead strategic, cross-functional programs driving the evolution of our cloud and XaaS product portfolio. Partnering across Product, Engineering, GTM, and Operations, I translate executive vision into actionable roadmaps and deliverables that accelerate our shift to scalable, subscription-based solutions.

Key focus areas include but are not limited to:

• Orchestrating end-to-end programs that support cloud transformation and XaaS adoption
• Leading strategic planning and operational alignment across global teams
• Driving readiness for product launches, pricing models, and GTM strategies
• Ensuring customer-centric outcomes through data-driven insights and feedback loops
• Supporting innovation and growth across Cloud, SaaS, PaaS, and managed services

I thrive at the intersection of strategy, execution, and change leadership, delivering results in complex, fast-paced, tech-driven environments.

• Oversee Success Platforms for our CS Business Units (Partner Success, Tech Support, Partner Care, Onboarding and Partner Success Center). SFDC Service Console, Chatbot and Resource Center
• Cross Functional Champion for Business Initiatives with system onboarding/implementation and program deployments.
• Contract and Vendor Management
• Incident Manager for Security Related Concerns
• Lead overseeing Operations, QA and Scrum Teams

• Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support •
• Researches, analyzes and resolves software issues
• Supports software product customization based on client requirements
• Performs data mapping and conversions
• Performs system /business process reviews and makes recommendations on best practices

• Serve as the SPOC (Special Point of Contact) for support inquiries/escalations
• Manage Service Desk team priorities and customer communications
• Perform escalations evaluations against client’s business impact as well as SLA impact
• Resolve application, database and hardware support requests for NCPTS/GIS/LRCAMA web-based products.
• Ensure that every support ticket or customer inquiry are adequately resolved from the customer’s point of view
• Provide weekly reporting on customer support metrics

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Conducted performance evaluations and provided constructive feedback to employees.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Developed detailed plans based on broad guidance and direction.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.