Summary
Overview
Work History
Education
Skills
Personal Information
Career Track
Professional Development
Timeline
Generic

CHRIS CARNEY

Newport

Summary

Dynamic Service Advisor with a proven track record at Sisk Nissan, excelling in customer satisfaction and sales strategy. Leveraging technical acumen and consultative skills, I consistently exceed goals, driving revenue growth and fostering team collaboration. Passionate about delivering exceptional service and optimizing operations for enhanced customer loyalty.

Overview

42
42
years of professional experience

Work History

Service Advisor

Sisk Nissan
Hopkinsville
01.2019 - Current
  • Schedule, confirm, and prepare for appointments with customers to deliver an exceptional experience from start to finish.
  • Consistently meet or exceed targeted goals for sales revenues and customer satisfaction index.
  • Greet customers, collect information regarding vehicle, perform methodical inspections and test drives, and accurately determine vehicle needs.
  • Leverage consultative selling process to aid customers in planning for ongoing maintenance.
  • Generate repair orders for customers including cost and time estimates, exhibiting full transparency to gain and maintain customers' trust.
  • Supervise, motivate, advise, and communicate frequently with technicians and parts associates to ensure timely completion of work.
  • Provide status updates to customers as needed and perform diligent follow-up to optimize satisfaction and loyalty.
  • Contact customers regarding any changes in estimate or promised time, explain costs and time requirements in details, and receive proper authorization before any additional repairs are performed.
  • Demonstrate superior product knowledge to maximize service quality and efficiency, and expertly use Reynolds and Reynolds software to streamline department operations.
  • Address customer questions and needs promptly and professionally.
  • Promote sales of appropriate services, parts, and accessories by thoroughly understanding Sisk Nissan's specifications and products.

Maintenance

Sportscenter
Newport
01.2022 - 01.2024
  • Performed maintenance activities such as patching, upgrades.
  • Performed maintenance on wiring systems and equipment.
  • Performed minor repairs and maintenance as needed.
  • Performed maintenance and troubleshooting of electrical systems.
  • Resolved maintenance line mechanical issues.
  • Coordinated maintenance activities including repairs, preventative maintenance, painting, landscaping.
  • Performed electrical, plumbing, carpentry, and appliance maintenance.
  • Performed general electrical maintenance.
  • Performed system maintenance and upgrades for customers.

President & CEO

CARNEEDS, Inc. (fka Carney's Foreign Car Service)
01.1984 - 01.2019
  • Established company from the ground up and successfully evolved from single operator to multi-unit operator comprised of 12 highly productive employees generating $1.1M in annual sales.
  • Provided quality service and repairs for all automobile makes and models inclusive oil changes, brakes, transmission overhauls, engine replacements, computer diagnostics and electrical systems.
  • Established and managed second location dedicated to servicing motor homes and large trucks.
  • Steered constant regulatory and safety compliance and led company to achieve AAA approval and accreditation from BBB.
  • Solicited as featured automobile expert for local TV station's, 'Live Line' call-in program.
  • Spearheaded full-scope business operations encompassing customer service/sales, P&L reports, advertising, marketing, and financial administration (budgeting, expense tracking, cost reduction strategies, etc.).
  • Recruited, hired, developed, motivated, and directed customer-driven staff members in delivering outstanding service and attention, vital to optimizing referral and repeat business.

Maintenance Electrician

General Magnetic
Dallas
  • Installed electrical systems and components in manufacturing equipment.
  • Conducted routine inspections and maintenance on electrical machinery.
  • Troubleshot electrical issues to ensure operational efficiency.
  • Collaborated with team members to complete repair tasks promptly.
  • Followed safety protocols during all maintenance procedures.
  • Assisted in upgrading electrical systems to improve performance.
  • Utilized hand tools and diagnostic equipment for repairs and installations.
  • Performed preventive maintenance on all electrical systems to ensure proper operation.
  • Troubleshot and repaired electrical systems and components of industrial machinery and equipment.
  • Replaced defective parts such as switches, fuses, relays, contactors and timers.
  • Installed and repaired cables and wiring.
  • Inspected and tested circuit breakers, transformers, switchgear, motors, and other electrical components.
  • Monitored the performance of all installed electrical systems to identify problems in a timely manner.
  • Repaired or replaced worn or defective parts using hand tools or soldering iron.
  • Connected power cables to machines and equipment according to specifications.
  • Read blueprints and schematics to determine work requirements for each project.
  • Installed, maintained, and tested electrical wiring, fixtures, control devices, and related equipment.
  • Assisted in the installation of new machinery by running conduit lines between machines.
  • Dismantled malfunctioning electric motors and tested them for continuity using ohmmeters.
  • Pulled insulated wires or cables through conduits to complete circuits.
  • Connected wires to circuit breakers, junction boxes and components in residential and commercial properties.
  • Installed leads and connected cables to motors, apparatus and equipment.
  • Installed conduits or pipes inside partitions, walls or other designated, concealed areas.

Electrician

Surface Inc.
Carrollton
  • Conducted routine maintenance on electrical equipment and circuits.
  • Diagnosed electrical issues using testing tools and equipment.
  • Collaborated with team members to complete projects efficiently.
  • Assisted in troubleshooting complex electrical problems under supervision.
  • Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
  • Assessed, tested and operated variety of electrical components and systems.
  • Diagnosed malfunctioning systems, apparatus and components to locate cause of breakdowns and correct problems.

Electrician

Grover C. Watkins
Paducah
  • Conducted routine maintenance on electrical equipment and circuits.
  • Diagnosed electrical issues using testing tools and equipment.
  • Assisted in troubleshooting complex electrical problems under supervision.
  • Interpreted blueprints and technical diagrams for installation tasks.
  • Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
  • Connected wires to circuit breakers, transformers, or other components.
  • Interpreted schematics, blueprints and diagrams to complete projects on time.
  • Assessed, tested and operated variety of electrical components and systems.
  • Diagnosed malfunctioning systems using schematics diagrams and test instruments such as digital multimeters.
  • Pulled insulated wires or cables through conduits to complete circuits.

Education

High School Diploma -

Tillman Trade School
Paducah, KY
08-1979

Skills

  • Operations Leadership
  • P&L Management
  • Business Development
  • Team Management
  • Marketing
  • Customer Acquisition
  • Process Optimization
  • Sales Strategy
  • Technical Acumen
  • Reynolds and Reynolds Software Proficiency
  • Sales and Estimating
  • Staff Leadership
  • Consultative Skills
  • Collaboration Skills
  • Attention to Detail

Personal Information

Title: Senior Management Executive

Career Track

  • Sisk Nissan, Hopkinsville, KY, Service Advisor, 01/01/19, Present, Schedule, confirm, and prepare for appointments with customers., Meet or exceed targeted goals for sales revenues and customer satisfaction., Greet customers and perform inspections and test drives., Aid customers in planning for ongoing maintenance., Generate repair orders with cost and time estimates., Supervise and communicate with technicians and parts associates., Provide status updates and perform follow-ups with customers., Contact customers regarding changes in estimates or promised time., Demonstrate superior product knowledge and use Reynolds and Reynolds software., Address customer questions and needs promptly., Promote sales of services, parts, and accessories.
  • CARNEEDS, Inc. (fka Carney's Foreign Car Service), Not Specified, Not Specified, President & CEO, 01/01/84, 12/31/19, Established company and evolved from single operator to multi-unit operator., Provided quality service and repairs for all automobile makes and models., Managed second location for servicing motor homes and large trucks., Ensured regulatory and safety compliance., Featured automobile expert for local TV station's call-in program., Managed business operations including customer service, P&L reports, and marketing., Recruited and developed customer-driven staff.
  • General Magnetic, Dallas, Texas, Maintenance Electrician, Not Specified, Not Specified
  • Surface Inc., Carrollton, Texas, Electrician, Not Specified, Not Specified
  • Grover C. Watkins, Paducah, Kentucky, Electrician, Not Specified, Not Specified

Professional Development

Management Success, Improving Business Through Communication, Principles of Shop Management (Honors), Advanced Financial Control, Service Writer School, CinRon Marketing Group, LLC, Advanced Auto Repair Marketing Boot Camp, National Institute for Automotive Service Excellence (ASE), Electrical / Electronic Systems, Heating and Air Conditioning, Engine Repair, Brakes, Engine Performance, Leadership, Management, Advertisement, Marketing, Budgeting, Staffing, Hiring & Recruiting, Business Development

Timeline

Maintenance

Sportscenter
01.2022 - 01.2024

Service Advisor

Sisk Nissan
01.2019 - Current

President & CEO

CARNEEDS, Inc. (fka Carney's Foreign Car Service)
01.1984 - 01.2019

Maintenance Electrician

General Magnetic

Electrician

Surface Inc.

Electrician

Grover C. Watkins

High School Diploma -

Tillman Trade School

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