Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Bhalai

Cary,NC

Summary


For over 16 years I have worked in the customer service industry, specializing in Retail, Account Management, and Client Success. Very results driven, fluent in the universal language of the Customer Journey.




Overview

7
7
years of professional experience

Work History

Reservations Account Manager

McMorrow Hospitality Group
08.2023 - 07.2024
  • Consistently met or exceeded performance metrics on a monthly basis
  • Booked over $500K in revenue for the company in a years time with a live book of business
  • Successfully onboarded 100% of the drive staff with new technologies and software
  • Migrated company from spreadsheets and longhand methods to using a CRM - Connect Teams
  • Company restructure changed the requirements needed to execute this role

Customer Success Manager

Brightly Software
06.2022 - 03.2023
  • Maintained book of business consisting of about 110 customer accounts with 97% retained
  • Analyzed customer usage data to identify trends and opportunities for upselling and cross-selling, driving revenue growth by 15%
  • Led 1-to-many learning sessions with client data champions to spearhead adoption and utilization campaigns
  • Quarterback for various executive level accounts such as Visa, Anchorage County, and Qlik Tech
  • Average NPS of 9-10 score with a CSAT > 86%
  • Team was let go after second acquisition during tenure

Onboarding and Adoption Specialist

Qlik Technologies Inc.
01.2021 - 03.2022
  • Championed the overhaul of the onboarding program campaigns, leading to a 20% increase in implementation speed
  • Streamlined onboarding documentation process, leading to a 15% increase from trial to purchase
  • Successfully managed a book of business of about 65 accounts with an average NPS of 96 by collaborating with various departments


Production Zone Specialist

Apple
04.2017 - 11.2020
  • Curated Apple's products and services with 3rd party compliments to give each individual their own unique solution
  • Supported managing and directing the sales floor to facilitate a stress and worry free customer environment, establishing strong delegation skills without being abrasive and overbearing
  • Supported all areas of business including the Genius Bar and Inventory Ops when resources were low

Education

98 Concentration Credit Hours Complete - Business Administration And Management

North Carolina State University
Raleigh, NC

Cybersecurity Certification - Cyber Operations And Warfare

Google Professional Certification
Cary, NC
06.2023

Skills

  • Account Management w/ Industry Experience
  • Industry Awareness
  • Various CRM/Automation software knowledge
  • Hubspot Academy Sales Enablement Certification
  • Level 2 Certification SuccessCoachingco
  • Active Listening w/ Strong communication
  • 1-to-Many Presentation Skills, relaying information in a digestible manner

Timeline

Reservations Account Manager

McMorrow Hospitality Group
08.2023 - 07.2024

Customer Success Manager

Brightly Software
06.2022 - 03.2023

Onboarding and Adoption Specialist

Qlik Technologies Inc.
01.2021 - 03.2022

Production Zone Specialist

Apple
04.2017 - 11.2020

98 Concentration Credit Hours Complete - Business Administration And Management

North Carolina State University

Cybersecurity Certification - Cyber Operations And Warfare

Google Professional Certification

Similar Profiles

CREATE PROFILE
Chris Bhalai