Chonta Mcmurren
Kannapolis
Summary
Results-driven customer service professional with a proven track record in delivering exceptional support. Skilled in communication, problem-solving, and team collaboration, contributing to increased customer satisfaction and retention.
Dynamic customer service specialist with over four years of experience in call center and office administration. Proven ability to enhance customer experiences and streamline processes, leading to improved retention rates and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service
Two Royal Kings Inc,
Atlanta, GA
01.2022 - 11.2025
- Demonstrated dynamic customer service by responding to customer inquiries.
- Processed customer transactions quickly, accurately, and with excellent customer service skills.
- Provided excellent customer service for positive experiences and returning patrons.
- Delivered excellent customer service, resulting in increased member retention rates.
- Provided exceptional customer service to drive satisfaction.
Customer Service/Office Administrator
Staffmark Staffing
Charlotte, NC
02.2019 - 03.2021
- Managed office supplies inventory, ensuring timely replenishment and cost-effective procurement.
- Coordinated scheduling for team meetings and client appointments, optimizing resource allocation.
- Streamlined filing systems, enhancing document retrieval efficiency and organization.
- Led onboarding process for new employees, providing training on office procedures and policies.
Call Center Representative
TTEC
Concord, NC
03.2017 - 02.2018
- Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries efficiently.
- Utilized CRM software to document interactions and track customer feedback for service improvement.
- Trained new team members on call center protocols, enhancing overall team performance and knowledge sharing.
- Collaborated with cross-functional teams to streamline processes and improve response times for customer issues.
Education
High School Diploma -
Theodore Roosevelt High Shool
Bronx Ny06-1995
Skills
- Customer service and support
- Retail sales customer service
- Customer service documentation
- Effective customer service
- Customer service support
- Call center customer service
Timeline
Customer Service
Two Royal Kings Inc,
01.2022 - 11.2025
Customer Service/Office Administrator
Staffmark Staffing
02.2019 - 03.2021
Call Center Representative
TTEC
03.2017 - 02.2018
High School Diploma -
Theodore Roosevelt High Shool