CHONITA PETERSON
Durham
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Health Information Specialist
Datavant
03.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Answered a constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs, or wants.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
- Actively participated in meetings regarding changes in regulatory requirements impacting the release of PHI.
- Maintained databases containing sensitive patient information, such as diagnoses, treatments, medications, and lab results.
- Work with multiple EMR systems on various accounts.
Customer service team lead
Walmart
10.2016 - 04.2023
- Responsible for overseeing and managing a team of workers at Walmart, spearheading and monitoring their training.
- Ensured that associates followed company policies and procedures when interacting with customers.
- Training new hires on company policies and procedures and ensuring they are aware of all changes.
- Monitoring inventory levels of the department to ensure they are at proper levels according to sales.
- Working with the HR manager to schedule shifts and staff accordingly.
- Assisted in hiring new employees when needed by reviewing applications and conducting interviews.
- Performing clerical tasks such as answering phones, greeting customers, and processing paperwork.
- Developed and implemented strategies to ensure the safety of employees working overnight shifts.
Head Cashier
Lowe's home improvement
11.2007 - 09.2016
- Responsible for providing excellent customer service during the checkout process.
- Engaged with customers assisting with project needs.
- Provided supervision, coaching, and support to the Customer Service Associate - Front End Team.
- Help open or close the frontend of the store, Point of Sales systems.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
CASHIER/COOK
03.2005 - 10.2007
- Take customer orders at the counter or Drive Thru.
- Receive payments and present change to customers.
- Appeal to impatient or irritated customers during rush hours.
- Manage the register, including all credit card and cash operations.
- Ensure a balance of the register at the end of the shift or working period.
Education
High school diploma -
Northern High School
05-2005
Skills
- Supervising Experience
- Team Management
- Human Resources
- Clerical/ Administrative Experience
- Point of Sales/ Merchandising
- Credit Card Payment Processing
- Good Listening Skills
- Detailed Evaluations
- New Hire Orientation
- HR Policies
- New Employee Enrollment
- Staff Training
- Termination Procedures
- Customer relationship management
- Problem-solving
- Call center operations
- Billing adjustments and refunds
Certification
- Servsafe Training, 07/19/24
- I-9 Training, 2022
Timeline
Health Information Specialist
Datavant
03.2023 - Current
Customer service team lead
Walmart
10.2016 - 04.2023
Head Cashier
Lowe's home improvement
11.2007 - 09.2016
CASHIER/COOK
03.2005 - 10.2007
High school diploma -
Northern High School