Chloe Phillips
Gastonia
Summary
Dynamic and results-driven professional with a proven track record at Subway, excelling in leadership and customer service. Skilled in decision-making and problem-solving, I effectively resolved customer complaints and enhanced team performance, ensuring operational excellence. My empathetic approach and strong multitasking abilities foster a positive environment, driving success in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Sales Associate
Disney's Animal Kingdom
Orlando
05.2025 - Current
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
Manager
Subway
Gastonia
06.2019 - 05.2025
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with industry regulations and company policies.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Babysitter
Care.com Inc
Raleigh
08.2023 - 04.2025
- Remaining alert at all times while caring for multiple children simultaneously.
- Tailoring activities based on the individual needs of each child under care.
- Helping older children with homework assignments as directed by parents.
- Completing light housekeeping tasks such as tidying up toys and books.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Maintaining a positive attitude while being patient and understanding with the children.
Education
Bachelor of Arts - Psychology
North Carolina State University
Raleigh, NC05-2025
Associates - Arts
Gaston College
Dallas, NC05.2023
High School Diploma -
Piedmont Community Charter School
Gastonia, NC06.2022
Skills
- Decision making
- Motivation
- Mentoring
- Delegation
- Active listening
- Presentation
- Negotiation
- Empathy
- Patience
- Problem-solving
- Multitasking
- Time management
- Detail oriented
- Team collaboration
- Multi-tasking strength
- Outgoing personality
Awards
- Dean's List, Academic excellence with over a 3.8 GPA
- Defensive MVP - Soccer, Being a team player, excellence on defense
- Coaches Choice Award - Volleyball, Unselfish gameplay; putting team before self
Affiliations
- Involved in Students Advocating for Youth in college
- A member of CRU in college
- Played several intramural sports in college
- Volunteer at local animal shelter
Accomplishments
- Magna Cum Laude in college and high school
- Won the Subway scholarship
References
References available upon request.
Timeline
Sales Associate
Disney's Animal Kingdom
05.2025 - Current
Babysitter
Care.com Inc
08.2023 - 04.2025
Manager
Subway
06.2019 - 05.2025
Bachelor of Arts - Psychology
North Carolina State University
Associates - Arts
Gaston College
High School Diploma -
Piedmont Community Charter School
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