Chloe Kochuba
Raleigh
Summary
Adaptable professional with a solid background in customer service, communication, and social media. Known for exceptional active listening, critical thinking, and problem-solving skills that contribute to positive customer experiences and strong team performance. Eager to leverage a strong work ethic, attention to detail, and ability to learn quickly in a dynamic professional environment.
Overview
5
5
years of professional experience
Work History
Social Media Content Creator
Dink Tank Pickleball Society
Raleigh, NC
06.2024 - 06.2026
- Developed engaging social media content tailored to audience preferences and brand identity.
- Collaborated with marketing team to enhance online presence through targeted campaigns.
- Engaged with followers by responding to comments and messages, fostering community interaction.
- Assisted in planning and executing promotional events to increase brand visibility online.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
Customer Service Representative
Dink Tank Pickleball Society
Raleigh, NC
06.2024 - 06.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Facilitated onboarding of new team members, sharing best practices in service delivery.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Analyzed customer feedback data to identify trends and make recommendations for improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Federal Training Academy
Cary, NC
10.2021 - 06.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
Bachelor of Science - Human Biology
North Carolina State University
Raleigh, NC05-2028
High School Diploma -
Ravenscroft
Raleigh, NC05-2024
Skills
- Social media posting
- Content production
- Content development
- Content scheduling
- Critical thinking
- Customer service
- Active listening
- Problem resolution
- Client relations
Timeline
Social Media Content Creator
Dink Tank Pickleball Society
06.2024 - 06.2026
Customer Service Representative
Dink Tank Pickleball Society
06.2024 - 06.2026
Customer Service Representative
Federal Training Academy
10.2021 - 06.2026
Bachelor of Science - Human Biology
North Carolina State University
High School Diploma -
Ravenscroft