Summary
Work History
Education
Skills
Personal Information
Timeline
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Chloe Fiordland

Chloe Fiordland

Greensboro

Summary

Results-oriented Customer Relations and Operations Professional with 10 years of experience optimizing business functions across retail and hospitality sectors. Specializes in assistant management, consultative sales, scheduling, and digital engagement. Skillful in streamlining processes and enhancing customer satisfaction, ideal for roles in office administration, patient coordination, and sales management.

Work History

Store Assistant Manager

Little Boho Valley
Pittsboro, NC
2024 - 2025
  • Support daily operations for a retail store serving 100+ customers weekly, including opening/closing procedures, cash handling, and staff coverage
  • Acted as primary point of contact for customer escalations, maintaining high satisfaction and retention rates
  • Managed inventory audits, replenishment, and special orders, reducing out-of-stock items and enhancing order accuracy
  • Coordinate 20-30 customer special orders per month, overseeing online order processing, packing, and shipping
  • Execute merchandising strategies and seasonal promotional displays
  • Co-managed Instagram and TikTok accounts, driving customer engagement and increasing in-store traffic
  • Maintain website content accuracy and support basic SEO and troubleshooting

Event Office Administrator

North Carolina Botanical Garden
Chapel Hill, NC
2022 - 2024
  • Provided administrative and operational support for a busy events office coordinating 10+ events per month
  • Assisted with event planning and logistics for gatherings hosting up to 300 guests
  • Acted as primary administrative contact, managing multi-line phone system and responding to email inquiries to ensure efficient communication
  • Prepared and distributed correspondence, contracts, invoices, and event documentation to facilitate smooth event operations
  • Conducted site research and coordinated with vendors on contracts and event paperwork to support successful event execution
  • Maintained office operations by stocking supplies, tracking inventory, and coordinating equipment maintenance
  • Supported post-event documentation, file organization, and follow-up communication

Front Desk Associate

The Mayton Inn
Cary, NC
2022 - 2023
  • Served as the primary point of contact for 50-100 guests per shift, managing check-ins, check-outs, inquiries, and issue resolution
  • Managed reservations, scheduling, and guest records using Oracle systems, ensuring accuracy and data integrity
  • Coordinated incoming calls and collaborated with internal departments to efficiently address guest needs
  • Balanced front desk operations, phone communication, and administrative tasks in a fast-paced environment
  • Processed payments and maintained accurate transaction records
  • Ensured compliance with safety, security, and sanitation standards
  • Maintained discretion and professionalism when handling VIP guests, special accommodations, and sensitive requests
  • Resolved guest concerns by effectively coordinating with housekeeping, maintenance, and management to enhance guest satisfaction

Sales & Service Specialist

Firestone Complete Auto Care
Fayetteville, NC
2019 - 2022
  • Functioned as the main point of contact for customers in a high-volume, nationwide automotive service center, providing assistance to 20-40 customers daily
  • Ranked as top employee for store credit card sign-ups and second-highest in sales while upselling recommended services
  • Converted mechanic recommendations into detailed service quotes, sourcing products and pricing parts
  • Coordinated service workflow between customers, technicians, and management while maintaining ongoing communication with customers regarding approvals, updates, and additional repairs
  • Assisted with physical shop operations by retrieving parts and tires, moving vehicles, and staging cars for pickup.
  • Coordinated tire and part sourcing through partnered suppliers and tracked fulfillment

Assistant Manager

Vitamin World
Clarksville, TN
2017 - 2019
  • Educated customers on products and provided tailored recommendations to support their individual wellness goals
  • Promoted customer loyalty initiatives, contributing to achievement of weekly and monthly sales goals
  • Trained and mentored employees on product knowledge, POS systems, customer engagement, and membership/email programs
  • Key holder for opening and closing procedures, store security, cash handling, and deposits.
  • Worked regular register shifts assisting 30-50 customers per shift, processing transactions, returns, and exchanges
  • Managed inventory levels, restocking, and merchandising to ensure a clean, organized sales floor and enhance customer experience

Education

Pre-Radiography -

Wake Technical Community College
Raleigh, NC

Associate of Health Science -

Wake Technical Community College
Raleigh, NC

High School Diploma -

Allentown High School
Allentown, NJ

Skills

  • Customer & Client Relations
  • Front Desk Operations
  • POS & CRM Systems
  • Salesforce
  • Office & Administrative Support
  • Scheduling & Calendar Coordination
  • Multi-Line Phone Systems
  • Email & Written Correspondence
  • Onboarding
  • Staff Training
  • Supervision
  • Microsoft Office
  • Google Workspace
  • Oracle

Personal Information

Timeline

Associate of Health Science -

Wake Technical Community College

High School Diploma -

Allentown High School

Store Assistant Manager

Little Boho Valley
2024 - 2025

Event Office Administrator

North Carolina Botanical Garden
2022 - 2024

Front Desk Associate

The Mayton Inn
2022 - 2023

Sales & Service Specialist

Firestone Complete Auto Care
2019 - 2022

Assistant Manager

Vitamin World
2017 - 2019

Pre-Radiography -

Wake Technical Community College

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Chloe Fiordland