Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chloe Baum

Hobbsville

Summary

Dynamic service professional with a strong work ethic and proven customer service skills honed at McDonald's. Recognized for enhancing customer satisfaction through efficient multitasking and adherence to food safety standards. Committed to maintaining cleanliness and fostering teamwork, contributing to a positive dining experience and repeat business.

Developed strong interpersonal and customer service skills in fast-paced, customer-centric environment. Demonstrated ability to handle multiple tasks efficiently while maintaining high standards of quality and service. Seeking to transition these skills into new field, aiming to contribute positively and grow professionally. Offering collaborative and adaptable mindset, ready to thrive in dynamic service environment and learn new skills. Brings ability to quickly grasp industry-specific knowledge and apply effective communication and teamwork skills. Ready to use and develop multitasking and problem-solving abilities in my CNA role.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Service Crew Member

McDonald's
12.2024 - 04.2025
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Brewed coffee and tea and changed out drink station syrups.

Service Crew Member

SweetFrog Premium Frozen Yogurt
02.2024 - 01.2025
  • Kept customers and crew areas organized.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
  • Operated cash registers and POS systems, handling over $[Amount] in cash daily.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

High School Diploma -

Gates County High School
Gatesville, NC
05-2025

Skills

  • Customer service
  • Cleaning and sanitizing
  • Verbal and written communication
  • Strong work ethic
  • Team collaboration
  • Food safety knowledge
  • Efficient task completion
  • Cleanliness and hygiene
  • Scheduling
  • Performance improvement
  • Food safety
  • Stress tolerance
  • Safe handling standards
  • Reliability and punctuality
  • Relationship building
  • Hospitality and accommodation
  • Multitasking and organization
  • Teamwork and collaboration
  • Problem-solving
  • Integrity and honesty
  • Clear communication
  • Customer engagement
  • Basic math
  • Time management
  • Inventory restocking
  • Flexible schedule
  • Safety
  • Initiative and Self-motivation
  • Safety awareness
  • Creativity and innovation

Certification

  • Certified CNA
  • CPR certified

Timeline

Service Crew Member

McDonald's
12.2024 - 04.2025

Service Crew Member

SweetFrog Premium Frozen Yogurt
02.2024 - 01.2025

High School Diploma -

Gates County High School

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Chloe Baum