Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

CHIRAG SHAH

Charlotte

Summary

Self-motivated Agent/Supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

29
29
years of professional experience
1
1
Certification

Work History

POC/PAC, Gates, ATO, International Arrivals HCC Tower Coordinator Manning Coordinator

American Airlines
07.1996 - Current
  • Company Overview: One World Global Support Center (OGSC)
  • Taking whatever action is necessary to ensure customer service and dependability goals are achieved by providing technical expertise, guidance, and customer service coordination to all workgroups during daily operation.
  • Communicates effectively with all employees and workgroups including contractors and Transportation Safety Administration (TSA) where applicable.
  • Demonstrating excellence in leadership and customer service at all times.
  • Monitors the physical environment of the location to ensure it meets American Airlines standards.
  • Teaching, training and guiding as a technical expert to provide resolution to customer service, baggage and operational issues.
  • Other duties may be assigned as directed by operational needs.
  • One World Global Support Center, working closely with BA, IB, JL, QR, RJ. (OGSC)

Owner

Quizno's Subs
08.2002 - 06.2010
  • Working with my co-workers to show and create positive attitude.
  • Acc. Payable and Acc. Receivable.
  • Controlling inventory, administer payroll.
  • Working with a monthly budget.

Ramp Service Supervisor/Passenger Service Supervisor

American Eagle
02.2004 - 04.2008
  • Responsible for directing employees to perform a variety of tasks.
  • Oversee employees conducting aircraft loading/unloading, deicing and pushback operations.
  • Responsible for safety and security of aircraft/employees.
  • Conduct ramp audits on a monthly basis to ensure compliance with local/corporate procedures.
  • Investigate weight and balance discrepancies, follow up with employees as needed.

Customer Service Manager

American Airlines
07.1996 - 09.2001
  • Supervisor for gate operations and ramp operations.
  • Clearance for all International security flights.
  • Checking for all cargo docs.
  • Inbound and outbound flights.
  • Communicating with crewmembers, gate agents, and ramp clerks for punctuality and on time departures.
  • Interacting with customers to resolve service failures including irate passengers during OSO, and/or during operational needs.
  • Paperwork, which included tour of the day, and any irregularities with any departures or arrivals.

Education

High School Diploma -

Wheeling High School
Wheeling, IL
06-1992

Skills

  • Consulting
  • Recordkeeping
  • Data retrieval systems
  • Event planning
  • Attention to detail
  • Schedule coordination
  • Verbal and written communication
  • Project assistance
  • Task prioritization
  • Workflow management
  • Relationship building
  • Conflict resolution
  • Staff supervision
  • MS office

Accomplishments

  • Collaborated with team of 10-12 in the development of One World Global Support Center.
  • Achieved fewer missed connections through effectively helping with OGSC..
  • Supervised team of 10-50 agents assigning various tasks.
  • Achieved positive outcome by completing agents tasked with flights to work with accuracy and efficiency.

Certification

  • GSC (Ground Security Coordinator), American Airlines
  • CRO (Compliant Resolution Officer)

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working
Gujarati
Native or Bilingual

Timeline

Ramp Service Supervisor/Passenger Service Supervisor

American Eagle
02.2004 - 04.2008

Owner

Quizno's Subs
08.2002 - 06.2010

POC/PAC, Gates, ATO, International Arrivals HCC Tower Coordinator Manning Coordinator

American Airlines
07.1996 - Current

Customer Service Manager

American Airlines
07.1996 - 09.2001

High School Diploma -

Wheeling High School

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CHIRAG SHAH