CHIRAG SHAH
Charlotte
Summary
Self-motivated Agent/Supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
29
29
years of professional experience
1
1
Certification
Work History
POC/PAC, Gates, ATO, International Arrivals HCC Tower Coordinator Manning Coordinator
American Airlines
07.1996 - Current
- Company Overview: One World Global Support Center (OGSC)
- Taking whatever action is necessary to ensure customer service and dependability goals are achieved by providing technical expertise, guidance, and customer service coordination to all workgroups during daily operation.
- Communicates effectively with all employees and workgroups including contractors and Transportation Safety Administration (TSA) where applicable.
- Demonstrating excellence in leadership and customer service at all times.
- Monitors the physical environment of the location to ensure it meets American Airlines standards.
- Teaching, training and guiding as a technical expert to provide resolution to customer service, baggage and operational issues.
- Other duties may be assigned as directed by operational needs.
- One World Global Support Center, working closely with BA, IB, JL, QR, RJ. (OGSC)
Owner
Quizno's Subs
08.2002 - 06.2010
- Working with my co-workers to show and create positive attitude.
- Acc. Payable and Acc. Receivable.
- Controlling inventory, administer payroll.
- Working with a monthly budget.
Ramp Service Supervisor/Passenger Service Supervisor
American Eagle
02.2004 - 04.2008
- Responsible for directing employees to perform a variety of tasks.
- Oversee employees conducting aircraft loading/unloading, deicing and pushback operations.
- Responsible for safety and security of aircraft/employees.
- Conduct ramp audits on a monthly basis to ensure compliance with local/corporate procedures.
- Investigate weight and balance discrepancies, follow up with employees as needed.
Customer Service Manager
American Airlines
07.1996 - 09.2001
- Supervisor for gate operations and ramp operations.
- Clearance for all International security flights.
- Checking for all cargo docs.
- Inbound and outbound flights.
- Communicating with crewmembers, gate agents, and ramp clerks for punctuality and on time departures.
- Interacting with customers to resolve service failures including irate passengers during OSO, and/or during operational needs.
- Paperwork, which included tour of the day, and any irregularities with any departures or arrivals.
Education
High School Diploma -
Wheeling High School
Wheeling, IL06-1992
Skills
- Consulting
- Recordkeeping
- Data retrieval systems
- Event planning
- Attention to detail
- Schedule coordination
- Verbal and written communication
- Project assistance
- Task prioritization
- Workflow management
- Relationship building
- Conflict resolution
- Staff supervision
- MS office
Accomplishments
- Collaborated with team of 10-12 in the development of One World Global Support Center.
- Achieved fewer missed connections through effectively helping with OGSC..
- Supervised team of 10-50 agents assigning various tasks.
- Achieved positive outcome by completing agents tasked with flights to work with accuracy and efficiency.
Certification
- GSC (Ground Security Coordinator), American Airlines
- CRO (Compliant Resolution Officer)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working
Gujarati
Native or Bilingual
Timeline
Ramp Service Supervisor/Passenger Service Supervisor
American Eagle
02.2004 - 04.2008
Owner
Quizno's Subs
08.2002 - 06.2010
POC/PAC, Gates, ATO, International Arrivals HCC Tower Coordinator Manning Coordinator
American Airlines
07.1996 - Current
Customer Service Manager
American Airlines
07.1996 - 09.2001
High School Diploma -
Wheeling High School
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