China Curtis
Climax
Summary
Customer Service Rep with 7 years of experience, adept in issue resolution and customer satisfaction enhancement. Proven track record in optimizing service processes, data management, and interdepartmental collaboration. Seeking a Customer Service Representative or Data Entry position to leverage expertise in client relations and communication excellence.
Professional with significant experience in insurance data management, prepared for this role. Demonstrates high standards in accuracy, efficiency, and attention to detail. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in data entry, database management.Offering strong organizational and communication skills, eager to learn.
Overview
8
8
years of professional experience
Work History
Insurance Tracking
Assurant
05.2024 - Current
- Streamlined workflow by creating a centralized database for tracking audit findings, improving communication between departments.
- Created a system for tracking maintenance requests, resulting in faster response times and improved guest satisfaction levels.
- Implemented a CRM system that streamlined the tracking of leads, deals, and customer interactions for the entire sales team.
- Improved efficiency by implementing an automated system for tracking shipments, reducing errors in order fulfillment.
- Increased overall efficiency with thorough tracking of orders from receipt through dispatch, minimizing potential delays or misplacements.
Customer Service Representative
Conduent
10.2022 - 05.2024
- Provided exceptional customer support by addressing client inquiries, resolving issues, and maintaining a high level of service satisfaction for Conduent's diverse customer base
Customer Service Representative
Sitel
10.2022 - 05.2023
- Documented detailed customer interaction records and feedback, enabling comprehensive reporting for management analysis
- Partnered with various departmental teams to address and resolve customer issues, enhancing overall service quality
- Contributed to customer experience optimization initiatives through effective problem-solving and collaboration
Customer Service Representative
Continuum
05.2021 - 10.2022
- Managed order processing with a strong attention to detail, ensuring accuracy and timeliness in customer transactions
- Delivered personalized customer service and expert advice, addressing inquiries with professionalism and product knowledge
- Effectively handled customer complaints, contributing to a significant improvement in satisfaction ratings by 90%
Customer Service Representative
Everise
04.2020 - 04.2021
- Resolved customer issues, achieving satisfaction and adhering to service quality benchmarks
- Enhanced communication between clients and the organization, leading to improvements in customer service operations
Customer Service Representative
Alorica
03.2017 - 04.2020
- Addressed customer inquiries through multiple channels including phone, email, and chat, effectively resolving concerns with professionalism and courtesy
- Implemented conflict resolution techniques to handle complaints, achieving timely and satisfactory outcomes for clients
- Coordinated with various departments to facilitate the escalation of complex issues, guaranteeing expedited problem-solving processes
Education
High School Diploma -
James B Dudley High school
Greensboro, North Carolina06.2015
Skills
- Customer Inquiries and Complaint Handling
- Customer Account Management
- Problem-Solving and Decision-Making Abilities
- Excellent Verbal and Written Communication Skills
- Detail-Oriented and Highly Organized
- Teamwork and Collaboration
- Effective Communication
- Active Listening
- Problem-Solving
- Empathy
- Technical Proficiency
- Data Entry
- Time Management
- Conflict Resolution
- Multitasking
- Customer Relationship Management (CRM) Software Expertise
- Insurance tracking
- Defect tracking and reporting
- Scheduling and Time-tracking
- Insurance company knowledgeable
- Understanding of insurance policies
- Insurance processing
- HR metrics tracking
- Email analytics tracking
Timeline
Insurance Tracking
Assurant
05.2024 - Current
Customer Service Representative
Conduent
10.2022 - 05.2024
Customer Service Representative
Sitel
10.2022 - 05.2023
Customer Service Representative
Continuum
05.2021 - 10.2022
Customer Service Representative
Everise
04.2020 - 04.2021
Customer Service Representative
Alorica
03.2017 - 04.2020
High School Diploma -
James B Dudley High school
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