Chicarra Jones
Charlotte
Summary
Experienced Fraud and Financial Crimes Specialist with over 10 years of expertise in identifying, investigating, and resolving fraudulent activities. Skilled in analyzing complex financial transactions, managing customer disputes, and ensuring regulatory compliance. Proven ability to reduce financial losses and enhance customer trust through strategic problem-solving and exceptional customer service.
Overview
10
10
years of professional experience
Work History
Endurance Warranty LLC
08.2024 - 12.2024
- Provided assistance to clients by resolving payment disputes and processing refunds efficiently
- Managed a high volume of customer inquiries, ensuring timely resolution and customer satisfaction
- Assisted in identifying and addressing patterns of fraudulent activity to mitigate financial risk
Wells Fargo
01.2020 - 12.2023
- Specialized in fraud prevention and financial crime investigation, successfully resolving high-stakes cases
- Analyzed customer transactions to identify suspicious activity and potential security breaches
- Processed payment disputes and account adjustments in compliance with banking regulations
- Delivered high-quality customer service while maintaining strict confidentiality and accuracy
Spectrum Communications
05.2017 - 03.2019
- Managed customer accounts and identified discrepancies, leading to improved billing accuracy
- Investigated customer complaints and worked with internal teams to implement corrective actions
- Provided technical support and guided customers through account issues and resolutions
IQOR (Metro by T-Mobile)
01.2015 - 05.2017
- Handled high volumes of customer service calls, resolving technical issues and billing disputes
- Assisted customers with account changes, payment processing, and order resolutions
- Consistently ranked among top agents for customer satisfaction and resolution efficiency
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NCSkills
- Fraud Detection
- Financial Crime Investigation
- Risk Mitigation
- Dispute Resolution
- Payment Processing
- Regulatory Compliance
- Customer Communication
- Data Analysis
- Account Management
- Problem-Solving
- Salesforce
- Microsoft Excel
- Technical Support
Timeline
Endurance Warranty LLC
08.2024 - 12.2024
Wells Fargo
01.2020 - 12.2023
Spectrum Communications
05.2017 - 03.2019
IQOR (Metro by T-Mobile)
01.2015 - 05.2017
High School Diploma -
West Mecklenburg High School
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