Cheyenne Wells
Greensboro
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Teller
Wells Fargo
06.2022 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Sales Floor Supervisor
Burlington
09.2021 - 06.2022
- Trained and supported sales force with closing deals.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Demonstrated product and answered questions for prospective customers.
- Lead merchandise markdown process
- Supervise all store functions while in role of MOD
- Assist with onboarding of new associates, interviews, orientation and training process
- Coordinate meal and break periods and monitor schedule adherence
- Boosted sales performance by implementing effective floor management strategies and staff training programs.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Collaborated with store managers to develop sales objectives, leading to the achievement of revenue goals consistently.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
Money Center Associate/Customer Service Supervisor
Walmart
11.2018 - 10.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responsible for assisting customers with making confidential money transactions.
- Handled all refunds, and exchanges in accordance with company policies.
Cash Office Associate
Bj's Wholesale Club
05.2018 - 02.2019
- Performing Safe Audits
- Responsible for daily processing of all forms of tenders, preparing and signing out register bags.
- Reconciling returned register bags, and petty ash funds
- Preparing daily store deposits
- Complying with cash office security proedures
Department Supervisor/ Key Holder
Burlington Coat Factory
04.2016 - 05.2018
- Train, coach and monitor associates in executing SSTT process
- Lead merchandise markdown process
- Supervise all store functions while in role of Manager on Duty
- Ensure positive customer experience by coaching and supervising associates to consistently meet sales and fitting room standards.
- Assist in onboarding new associates, interviews, orientation, and training
- Coordinate meal and break periods and monitor schedule adherence.
Education
High School Diploma -
Pine Forest High School
Fayetteville, NC06.2003
Skills
- Cash Handling
- Conflict resolution techniques
- Problem Solving
- Interpersonal Skills
- Communication Skills
- Active Listening
- Data Entry
- Account updating
- Drawer balancing
- Customer Relationship Building
- Exceptional customer service
- Friendly
Timeline
Teller
Wells Fargo
06.2022 - Current
Sales Floor Supervisor
Burlington
09.2021 - 06.2022
Money Center Associate/Customer Service Supervisor
Walmart
11.2018 - 10.2021
Cash Office Associate
Bj's Wholesale Club
05.2018 - 02.2019
Department Supervisor/ Key Holder
Burlington Coat Factory
04.2016 - 05.2018
High School Diploma -
Pine Forest High School
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