Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheyenne Underwood

Selma

Summary

Dynamic Emergency Medical Technician with proven expertise at Harnett County EMS, excelling in critical decision-making and patient assessments. Enhanced patient outcomes through effective triage and compassionate care, while maintaining compliance with regulations. Recognized for leadership in high-pressure situations, fostering teamwork, and ensuring optimal emergency response.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Emergency Medical Technician

Harnett County EMS
01.2025 - Current
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Reduced response times by effectively coordinating with dispatchers and following established protocols.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
  • Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
  • Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
  • Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
  • Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
  • Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.

Emergency Medical Technician

Medex Medical Transport
01.2024 - 05.2025
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
  • Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
  • Fostered strong relationships with local community organizations to support health and safety initiatives, increasing public trust and engagement.
  • Coordinated with dispatch and other emergency services to optimize response times and resource allocation.
  • Conducted regular maintenance checks on emergency vehicles and equipment, ensuring readiness for immediate deployment.
  • Conducted detailed patient assessments to identify medical needs, ensuring tailored and effective treatment plans.
  • Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
  • Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.

Customer Service Cashier

Publix
10.2020 - 09.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Camp Counselor

Girl Scouts Gsnccp
07.2014 - 08.2017
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
  • Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
  • Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.

Education

EMT Course
Wilson, NC

High School Diploma -

Corinth Holders High School
Wendell, NC
05.2017

Skills

  • Basic life support
  • CPR and first aid
  • Critical decision-making skills
  • Vital signs monitoring
  • Vital sign assessment
  • Pre-hospital care
  • Airway management
  • Bleeding control
  • Emergency management
  • Direct patient care
  • Patient assessments
  • Cardiopulmonary resuscitation
  • Patient management
  • Patient transport
  • Patient stabilization
  • Supply restocking
  • Ambulance driving
  • Behavioral emergencies
  • Diabetic emergencies
  • Emergency vehicle operation
  • Respiratory emergencies
  • Emergency patient triage
  • Spinal immobilization
  • Safe driving
  • Condition assessment
  • Triaging
  • Stroke management
  • Fracture stabilization
  • Vehicle maintenance
  • Patient evaluations
  • Medical recordkeeping
  • Patient triage
  • Medical records management
  • Allergic reactions
  • Obstetric emergencies
  • Poisoning response
  • Disease transmission prevention
  • Burn treatment
  • Quality assurance controls
  • Indirect patient care
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Patient care
  • Critical thinking
  • Clear communication
  • Compassion and empathy
  • Team collaboration
  • Calm under pressure
  • Medical terminology
  • Record keeping
  • Stress management
  • Emergency response
  • Oxygen administration
  • Medical equipment use
  • Splinting and bandaging

Certification

EMT

CPR and First Aid

HIPPA compliance

Infectious disease control

Timeline

Emergency Medical Technician

Harnett County EMS
01.2025 - Current

Emergency Medical Technician

Medex Medical Transport
01.2024 - 05.2025

Customer Service Cashier

Publix
10.2020 - 09.2022

Camp Counselor

Girl Scouts Gsnccp
07.2014 - 08.2017

EMT Course

High School Diploma -

Corinth Holders High School

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Cheyenne Underwood