Cheyanne Walters
Kings Mountain
Summary
Highly motivated and dedicated professional, graduate of Cleveland Early College High School with an associates in arts degree and high school diploma. Eager to establish stability and embark on a new chapter in a welcoming work environment. Committed to personal growth and professional development, excited to pursue Early Childhood General Education B-K associates degree and license at CCC during upcoming summer semester. Strong work ethic and passion for making a positive impact.
Overview
6
6
years of professional experience
Work History
Bookkeeper
Ingles Markets Inc
11.2024 - Current
- Maintained inventory of office supplies and placed orders.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Customer Service Associate/OGP
Walmart
02.2021 - 08.2021
- Ensure customer satisfaction by greeting and answering their questions
- Tour your area to ensure it meets our customer's expectations
- Solve customers issues ranging from coupons to money transfers
- Merchandise to Loss prevention and everything in between
- Work hand-in-hand with team associates to get the job done
- Prepare and plan for upcoming events that will impact your area
- Ability to communicate, take direction at all levels, and turn it into action
- Teach and train your associates
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction; and following up on out-of-stock merchandise
- Reason for leaving: moved to KY from NC
Cashier
Firehouse Subs
03.2020 - 05.2020
- Cashiers greet Guests with a smile, while receiving orders and processing payments
- Prepares and packages food and drink products
- Upselling and cross-selling, when appropriate
- Processing returns and refunds, and resolving customer complaints
- Unloads and stocks inventory items as needed
- Any task assigned by the Manager on Duty
- Prompt and regular attendance on assigned shifts
- Acts with integrity and honesty, and promotes the culture of Firehouse Subs
- Reason for leaving: Had gallbladder removal surgery, then covid hit
Cashier
AMC
05.2019 - 07.2019
- Monitor, count and control inventory
- Rotate concession items to prevent spoilage
- Restock materials and supplies (may involve carrying loads up to 50 pounds)
- Be knowledgeable of the items offered by the theater and their prices
- Inform Customers of their buying choices
- Use positive, up-selling, and suggestive selling practices
- Become knowledgeable of company procedures regarding the use of sales terminals
- Accurately control the money in assigned cash drawers
- Accurately control the ticketing of Customers and Customer seating in shows
- Maintain a clean work station at all times
- Prepare and handle food in accordance with company policy and local health regulation
- Reason for leaving: Car trouble, could not get back and forth to work
Education
Associates In Art Degree -
Cleveland Community College
Shelby, NC01.2020
High School Diploma -
Cleveland Early College High School
Shelby, NC01.2020
Skills
- Microsoft Word
- Customer service
- POS
- Food service
- Cash handling
- Bookkeeping
- Bookkeeping software
- Data entry
- Complaint resolution
Additional Information - Work Authorization
Authorized to work in the US for any employer
Assessments
- Cooking skills: Basic food preparation, Proficient, 09/01/23
- Customer service, Proficient, 07/01/22
- Work motivation, Proficient, 02/01/22
- Teamwork: Interpersonal skills, Proficient, 12/01/21
- Customer focus & orientation, Proficient, 05/01/22
- Retail customer service, Proficient, 05/01/22
- Supervisory skills: Motivating & assessing employees, Proficient, 12/01/21
- Filing & organization, Proficient, 12/01/21
- Work style: Reliability, Proficient, 02/01/22
Timeline
Bookkeeper
Ingles Markets Inc
11.2024 - Current
Customer Service Associate/OGP
Walmart
02.2021 - 08.2021
Cashier
Firehouse Subs
03.2020 - 05.2020
Cashier
AMC
05.2019 - 07.2019
High School Diploma -
Cleveland Early College High School
Associates In Art Degree -
Cleveland Community College
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