Chey'a Walker
Charlotte
Summary
Versatile professional with a strong background in bar management. Known for developing creative solutions and exceptional customer service, ensuring compliance with health regulations while enhancing team performance and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Managing Bartender
Sofies Steakhouse
Charlotte
03.2022 - Current
- Managed daily bar operations, ensuring high standards of service and cleanliness.
- Trained and mentored new bartenders on drink preparation and customer service.
- Developed creative cocktail menus to enhance customer experience and engagement.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Oversaw inventory management, including ordering supplies and tracking usage.
- Maintained compliance with health and safety regulations throughout bar operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.
- Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
- Managed opening and closing duties which included counting money in registers and setting up workstations.
- Processed payments using point of sale systems accurately and efficiently.
Crew Team Member
Mallard Creek Mower
Charlotte
05.2020 - Current
- Operated lawn care equipment for efficient service delivery.
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of work areas.
- Operated cash register accurately and efficiently.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Restocked items on shelves as needed.
- Performed store opening and closing procedures as directed by management team.
- Organized stockroom shelves to maximize space efficiency.
- Inspected equipment for proper functioning prior to use.
- Assisted customers by answering inquiries and resolving issues promptly.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Licensed Esthetician, Small Business Owner
Glammstarr Cosmetics LLC
Concord
11.2015 - 08.2025
- Perform skin care treatments such as microdermabrasion, chemical peels, exfoliation, tinting, and deep cleansing facials.
- Highly experienced in providing eyelash extensions and related esthetic services.
- Sound knowledge of skincare and cosmetic procedures such as waxing, manicures, pedicures, and body treatments
- Educate clients about cosmetic product ingredients, treatments, services, and their benefits.
- Immense familiarity with workplace sanitation and housekeeping practices
- Ability to promote and recommend various esthetic services to customers.
Executive Assistant, Management Administration
Cuyahoga Metropolitan Housing Authority
Cleveland
03.2010 - 10.2017
- Execute various administrative tasks, including travel arrangements, scheduling, expense reports, and other correspondence.
- Controlled workflow within the office, managing several operations teams across 750 multifamily and residential units.
- Developed, planned, and implemented cost-effective procedures for field office operations.
- Provided coaching, mentoring, and cross-functional conflict-resolution support to staff on department standards.
- Orchestrated communications, monitored requests, and identified items requiring immediate attention.
- Served as the executive key point person by coordinating sector-related business units and other facets of the organization.
Executive Assistant, Office Manager
Donald Stiggers Jr., DDS
Cleveland
06.2007 - 03.2010
- Updated and maintained all patient charts including health history updates, HIPPA, and office policies.
- Managed accounting department ensuring all payables, receivables, and deposits were completed on time.
- Maintained internal CRM software, scheduled appointments, and created marketing campaign to attract new clients.
- Assisted customers with insurance and billing related issues and resources.
Education
Esthetics -
Brown Aveda Institute
Mentor, OHHigh School Diploma -
Life Skills High School
Cleveland, OHSkills
- General office skills
- Written correspondence
- Billing/record keeping
- Front office operations
- Bar management
- Inventory management
- Point of sale operations
- Health and safety compliance
- Customer relationship management
- Staff training and mentoring
- Revenue tracking
- Problem solving
- Effective communication
- Team collaboration
- Scheduling staff
- Highly reliable
- Proficient in mixology
Certification
- Certified Public Notary, Concord, NC, 01/01/23
- Certified Public Notary, Cleveland, OH, 01/01/11
- Certified Professional Makeup Artist - Platform Cosmetics, Cleveland, OH, 01/01/11
- Certified Mixologist - The Professional Bartending School, Cleveland, OH, 01/01/08
- Certified Dental Assistant - Cleveland Institute of Dental-Medical Assistants, Mentor, OH, 01/01/07
Timeline
Managing Bartender
Sofies Steakhouse
03.2022 - Current
Crew Team Member
Mallard Creek Mower
05.2020 - Current
Licensed Esthetician, Small Business Owner
Glammstarr Cosmetics LLC
11.2015 - 08.2025
Executive Assistant, Management Administration
Cuyahoga Metropolitan Housing Authority
03.2010 - 10.2017
Executive Assistant, Office Manager
Donald Stiggers Jr., DDS
06.2007 - 03.2010
Esthetics -
Brown Aveda Institute
High School Diploma -
Life Skills High School