Chetara Davis
Charlotte
Summary
My goal is to have a challenging career opportunity which would not only help me to utilize my educational background but to also gain experience in a role to employ my excellent interpersonal skills and enable me to make a positive contribution.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Housekeeper
AC Hotel uptown
Charlotte
06.2023 - Current
- Ensures housekeeping departmental standards are followed.
- Performs cleaning duties in all guest areas and back of house.
- Responded promptly to guests' special requests for items like cribs, cots, extra towels, enhancing guest satisfaction.
- Consistently offers professional, friendly, and engaging service.
- Maintained inventory of supplies to ensure readiness for daily operations and guest needs.
- Reported maintenance issues to management, facilitating timely resolutions and maintaining high standards.
- Assists other departments when needed to ensure optimum service to guests.
Front Desk Associate
Clarion Hotel
01.2022 - 01.2023
- Quick and efficiently greet and check in or out guest
- Assisted guests with inquiries and requests
- Issue room keys
- Process payments
- Oversaw housekeeping to maintain cleanliness and order throughout the facility
- Front of the house and facility upkeep
- Processed customer orders efficiently
Customer Service Representative
Conduent
05.2020 - 01.2022
- Answer Inbound calls quickly and efficiently
- Assisted customers with billing inquiries
- Processed payments accurately, ensuring timely transactions for customer satisfaction
- Managed service start and stop requests
- Facilitated sales transactions
- Identified and resolved device issues
- Evaluated customer accounts for upgrade eligibility
Customer Service Representative
Convergys
01.2019 - 05.2020
- Administered strong customer service skills to enhance customer satisfaction
- Assisted customers in resolving product issues through effective communication and support.
- Managed effective communication, customer support, and product representation for clients
Teacher assistant
Nene's Daycare
10.2017 - 01.2019
- Monitored 10-15 children, planned and supervised class projects, field trips, visits by guests, or other experimental activities, and guided children to learn from those activities
- Monitored inventory for children's nutritional needs, served meals and snacks in accordance with nutritional guidelines, assisted children in sanitary meal cleanup methods
- Maintained and organized confidential filing system with all client records
- Created daily lesson plans for children based upon an age appropriate guideline
- Met with parents and guardians to discuss their child's progress and needs, determine their priorities, and suggest ways that they can promote learning and development
Office Manager
Robinson Financial
05.2013 - 09.2017
- Client Retention/Face to face
- Recruiting and hiring new employees
- Lead employees to maintain peak performance
- Assumed both Authoritative and Democratic Leadership
- Market research
- Managing day to day operations
Cashier/Customer Service Kangaroo Express
Human Resources
08.2012 - 05.2013
- Administered leadership skills and communication skills while leading team huddles to relay any new information
- Maintained a healthy and clean environment and ensured all workers executed proper cleanliness practices
- Maintained up-to-date knowledge of store policies
- Organized weekly sales reports for the sales department, which allowed them to track product success
- Exceeded daily credit card applications goals by an average of 30 percent each month.
- Handled the
Customer Service Representative
Convergys
10.2009 - 07.2011
- Administered strong customer services skills while customers
- Help to resolve product issues and keep customer awareness
- Managed quality communication, customer support, and product representation for each client
Education
Certificate - Medical Assisting
Virginia College
Associate of Applied Science - Medical Assisting
Virginia College
Skills
- Comprehensive computer skills with Microsoft Office, V-lookups, Pivot Tables Creation
- Organizing schedules, time and data
- Comprehensive computer skills with Microsoft Office packages
- Planning and implementing multiple programs/projects and policies
- Ability to multitask for maximum work production
- Customer Service, Marketing and Sales
- Conduct research using multiple databases to determine particular information
- Organizing onsite facilities and maintenance of operations
- Warehouse shipping, receiving, Oder picker, packing (3 years)
- Customer service
- Sales
- Cash register
- Leadership
- Marketing
- Human resources
- Recruiting
- Databases
- Office management
- Hotel experience
- Front desk
- Cash handling
- Cooking
- Restaurant experience
- Janitorial experience
- Cleaning
- Food service
- Quick service & fast food restaurant
- Data entry
- Phone etiquette
- Communication skills
- Supervising experience
- Writing skills
- Hospitality
- Laundry
- Maintenance
- Facilities maintenance
- Warehouse experience
- Shipping & receiving
- Research
- Packaging
- Materials handling
- Medical terminology
- Windows
- VPN
- Market research
Certification
- Driver's License
- January 2024 to December 2031
- Just had it renewed
Timeline
Housekeeper
AC Hotel uptown
06.2023 - Current
Front Desk Associate
Clarion Hotel
01.2022 - 01.2023
Customer Service Representative
Conduent
05.2020 - 01.2022
Customer Service Representative
Convergys
01.2019 - 05.2020
Teacher assistant
Nene's Daycare
10.2017 - 01.2019
Office Manager
Robinson Financial
05.2013 - 09.2017
Cashier/Customer Service Kangaroo Express
Human Resources
08.2012 - 05.2013
Customer Service Representative
Convergys
10.2009 - 07.2011
Certificate - Medical Assisting
Virginia College
Associate of Applied Science - Medical Assisting
Virginia College