Chesney Grindstatt
Burnsville
Summary
Optometric Technician, performing well in patient education, appointment setting, and working with patients one on one. I have been recognized for attention to detail, exceptional customer service, and being open to learning new skills, I effectively managed patient records and resolved inquiries, enhancing the overall patient experience while supporting operational efficiency. Fast learner committed to teamwork and continuous improvement with new technologies. I have loved this job, and was incredibly thankful for the opportunity, although I believe it’s time for a change as my Fiancé and I have recently bought a new home, I believe it’s time to find something I see more long term, I’m completely open to learning to skills, and love the idea of learning something completely new, and becoming the best I can be at what that may be.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optometric Technician
Doan Thuc Moore
08.2023 - Current
- Assisted with patient intake and coordinated appointment scheduling to ensure efficient workflow.
- Conducted preliminary vision tests using autorefractors and tonometers under supervision.
- Maintained equipment cleanliness and performed routine maintenance tasks to support operational readiness.
- Supported doctors during examinations by preparing instruments and documenting patient information accurately.
- Collaborated with team members to enhance patient experience through effective communication and assistance.
- Processed insurance claims and managed patient records using electronic health record systems efficiently.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards
- Provided customer service, addressing patient inquiries professionally and courteously both in person and over the phone.
- Learning to work with others at all different experience levels
Lead Barista
Juliana Pittman
06.2020 - 08.2023
- Supervised daily operations, ensuring high quality drink preparation and customer service standards.
- Trained and mentored new baristas on coffee brewing techniques and equipment usage.
- Developed and implemented efficient workflows to enhance service speed during busiest hours.
- Managed inventory levels, placing orders to maintain stock of supplies.
- Resolved customer complaints as best as possible, with a positive atmosphere and encouraging repeat visits.
Education
Mountain Heritage High School
Burnsville, NCSkills
- Customer education
- Appointment setting
- Fast learner
- Works well with others
- Attention to detail
- Outgoing, and comfortable speaking with customers one on one
Certification
Certified Paroptometric Technician (CPO)
Timeline
Optometric Technician
Doan Thuc Moore
08.2023 - Current
Lead Barista
Juliana Pittman
06.2020 - 08.2023
Mountain Heritage High School