Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryll Miller

Dunn

Summary

Proactive professional with a solid background in customer service and conflict resolution. Recognized for enhancing guest satisfaction and streamlining front desk operations. Committed to fostering a productive team environment while ensuring timely service delivery.

Overview

5
5
years of professional experience

Work History

Front Desk Manager

Holiday Inn Express
Benson
09.2024 - Current
  • Managed front desk operations, overseeing seamless check-in and check-out experiences for guests.
  • Trained and supervised front desk staff, instilling customer service best practices to elevate service quality.
  • Resolved guest inquiries and issues promptly, contributing to increased guest satisfaction.
  • Collaborated with housekeeping to ensure timely room availability for guests.
  • Processed payments and maintained financial transaction accuracy at the front desk.

Customer Service Representative

Lucky Stop
Erwin
08.2022 - 08.2024
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers in selecting fuel and convenience store items.
  • Maintained cleanliness and organization of the store and fueling area.

Supply Chain Associate

Aerotek
Raleigh
08.2021 - 12.2021
  • Managed inventory levels and optimized stock replenishment processes to maintain product availability.

Customer Service Representative

Short Stop
Benson
02.2021 - 08.2021
  • Delivered outstanding customer service in high-traffic gas station, enhancing customer satisfaction.
  • Operated fuel pumps and processed customer payments, ensuring quick transactions for customers.
  • Ensured cleanliness and organization of convenience store area, contributing to positive shopping experience.

Education

Pharmacy Certificate - Pharmacy

ABC Adult School
Cerritos, CA
11-2011

High School Diploma -

Marina High School
Huntington Beach, CA
06-1999

Skills

  • Front desk operations
  • Customer service
  • Conflict resolution
  • Time management
  • Inventory management

Timeline

Front Desk Manager

Holiday Inn Express
09.2024 - Current

Customer Service Representative

Lucky Stop
08.2022 - 08.2024

Supply Chain Associate

Aerotek
08.2021 - 12.2021

Customer Service Representative

Short Stop
02.2021 - 08.2021

Pharmacy Certificate - Pharmacy

ABC Adult School

High School Diploma -

Marina High School
Cheryll Miller