Cheryll Crow
Dunn
Summary
Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.
Overview
9
9
years of professional experience
Work History
Night Auditor
Holiday Inn Express Hotel Suites
09.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Customer Service Representative
Erwin Lucky Stop
08.2022 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Supply Chain Specialist
Aerotek
08.2021 - 12.2021
- Maintained high levels of customer satisfaction by ensuring timely resolution of queries and concerns relating to product availability or shipments.
- Supported on-time delivery of products through diligent monitoring of order statuses.
- Reorganized supplies and increased productivity.
Customer Service Cashier
Short Stop
02.2021 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Certified Pharmacy Technician
Duke Cancer Center Specialty Pharmacy
03.2018 - 10.2018
- Processed prescription orders, verifying information and resolving discrepancies.
- Dispensed medications to patients following prescriptions, ensuring correct labeling and instructions.
- Utilized barcode scanning technology to verify medication accuracy and prevent errors.
- Collaborated with healthcare providers to clarify prescription details and ensure patient safety.
Certified Pharmacy Technician
Blue Ridge Pharmacy
08.2017 - 08.2018
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Reviewed and verified customer information and insurance provider information.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
Security Officer
Securitas Security Services
05.2016 - 09.2017
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Certificate - Pharmacy
ABC Adult School
Cerritos, CAHigh School Diploma -
Marina High School
Huntington Beach, CASkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- End-of-day processes
- Resolving issues
- Teamwork and collaboration
Timeline
Night Auditor
Holiday Inn Express Hotel Suites
09.2024 - Current
Customer Service Representative
Erwin Lucky Stop
08.2022 - 08.2024
Supply Chain Specialist
Aerotek
08.2021 - 12.2021
Customer Service Cashier
Short Stop
02.2021 - 08.2021
Certified Pharmacy Technician
Duke Cancer Center Specialty Pharmacy
03.2018 - 10.2018
Certified Pharmacy Technician
Blue Ridge Pharmacy
08.2017 - 08.2018
Security Officer
Securitas Security Services
05.2016 - 09.2017
Certificate - Pharmacy
ABC Adult School
High School Diploma -
Marina High School
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