Cheryle Childress

Compliance: Strict adherence to all 49 CFR Part 40 procedures for urine specimen collection, including the use of authorized Federal Custody and Control Forms (CCF).

Collection Process: Verify donor identity, explain collection procedures, and conduct collection in a manner that ensures specimen integrity.

Security & Integrity: Perform required temperature checks and specimen sealing immediately following collection.

Chain of Custody: Initiate and complete the CCF accurately, managing split-specimen vials to ensure tests are defensible in an audit or legal context.

Problem Collection: Handle special situations such as "shy bladder," directly observed collections, or potential tampering with professionalism.

Documentation: Maintain strict confidentiality and prepare specimens for secure transport to SAMHSA-certified laboratories.

Sample Collection: Collect blood, urine, or other samples from patients at their homes or facilities.

Mobile Operations: Set up and operate mobile lab stations, managing inventory of supplies while on the move.

Lab Testing: Perform diagnostic tests (hematology, chemistry, etc.) following standard operating procedures.

Documentation & Safety: Accurately label samples, maintain electronic/written patient records, and adhere to OSHA safety and sterilization protocols.

Equipment Maintenance: Perform daily checks, calibrations, and troubleshooting on portable laboratory analyzers.

Communication: Interacts professionally with patients, caregivers, and staff in various locations.

Collaborated with team members to troubleshoot issues and optimize workflow processes.

Implemented best practices for sample handling and storage, reducing contamination risks.

Contributed to internal audits by preparing documentation and participating in quality assurance reviews.

Maintained a high level of accuracy in test results by following strict quality control procedures.

Maintained documentation on tests performed in lab.

Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.

Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.

Conducted routine laboratory tests and analyses to ensure compliance with quality standards.

Operated and maintained laboratory equipment, ensuring optimal performance and safety protocols.

Documented experimental procedures and results, maintaining accurate records for future reference.

Assisted in the development of new testing methods to improve efficiency and accuracy.

Trained new technicians on laboratory procedures, safety measures, and equipment usage.

Managed guest check-in and check-out processes, ensuring seamless transactions and customer satisfaction.

Provided information on hotel amenities and local attractions, enhancing guest experience and engagement.

Handled guest inquiries and resolved issues promptly, maintaining a positive hotel atmosphere.

Processed reservations through property management systems, ensuring accurate bookings and records.

Collaborated with housekeeping to ensure room readiness for incoming guests, optimizing operational efficiency.

Monitored front desk operations to identify areas for process improvement and enhanced service delivery.

Trained new staff in front desk procedures and customer service best practices, fostering team development.

Implemented feedback mechanisms to gather guest opinions, improving service quality based on insights received.

Collected room deposits, fees, and payments.

Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Resolved guest issues promptly, resulting in positive feedback and return visits.

Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Welcomed each new arrival pleasantly and confirmed reservations and identification.

Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Increased customer loyalty with exceptional communication skills and personalized service.

Answered customer telephone calls promptly and appropriately handled needs.

Collected and transported blood samples ensuring compliance with safety standards.

Administered patient care, maintaining comfort and confidentiality throughout procedures.

Coordinated scheduling for sample collection to optimize workflow efficiency.

Trained new staff on proper phlebotomy techniques and best practices.

Supervised laboratory workflows to ensure compliance with safety protocols and quality standards.

Trained junior staff on laboratory procedures, enhancing team efficiency and accuracy.

Implemented process improvements that reduced turnaround times for test results.

Collaborated with cross-functional teams to streamline specimen handling and processing.

Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.

Maintained accurate records of patient interactions, specimen collection, and lab results to ensure data integrity.

Collaborated with healthcare teams to coordinate patient care and optimize phlebotomy workflows.

Trained new staff on best practices for blood collection and adherence to safety protocols.

Conducted regular inventory checks of phlebotomy supplies, ensuring availability and minimizing waste through effective management.

Enhanced patient experience through compassionate care and communication during blood draw procedures.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Managed front desk operations, ensuring seamless guest check-in and check-out experiences.

Supervised and trained front desk staff, enhancing team performance and service quality.

Implemented efficient scheduling practices to optimize staff coverage during peak times.

Resolved guest inquiries and complaints swiftly, fostering high levels of customer satisfaction.

Developed and maintained relationships with local businesses to enhance guest offerings.

Coordinated special requests and arrangements for guests, improving personalized service delivery.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Trained new staff on correct procedures, compliance requirements, and performance strategies.

Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.

Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Kept accounts in balance and ran daily reports to verify totals.

Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.

Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Attended staff meetings and brought issues to attention of upper management.

Resolved guest complaints by addressing issues with rooms promptly.