Cherokee Budau
Leicester
Summary
Dynamic leader with proven expertise in operations management and exceptional customer service, honed at Build-A-Bear Workshop and other notable retail environments. Excelled in staff training and development, enhancing team efficiency and fostering a customer-centric culture. Skilled in money handling and problem-solving, significantly increasing accuracy and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Build-A-Bear Workshop
07.2023 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Baker/Cake Decorator
Smallcakes Arcadia
12.2022 - 07.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
Assistant Manager
Hot Topic
07.2021 - 07.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Cake Decorator/Bakery Clerk
Ingles
03.2021 - 08.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
Assistant Manager
Dairy Queen
10.2020 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Generalist
Wawa
07.2018 - 02.2020
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Established key performance indicators for the department, monitoring progress towards targets regularly.
- Trained new team members effectively, increasing overall team efficiency.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
Education
High School Diploma -
Sun Ed Highschool
Margate, FLSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
- Task delegation
- Retail operations
- Operations management
Timeline
Assistant Manager
Build-A-Bear Workshop
07.2023 - 12.2024
Baker/Cake Decorator
Smallcakes Arcadia
12.2022 - 07.2024
Assistant Manager
Hot Topic
07.2021 - 07.2022
Cake Decorator/Bakery Clerk
Ingles
03.2021 - 08.2021
Assistant Manager
Dairy Queen
10.2020 - 02.2021
Generalist
Wawa
07.2018 - 02.2020
High School Diploma -
Sun Ed Highschool
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