Chermaine Treece
Truist Bank
Angier
12
years of professional experience
Dynamic Retail Banker at Woodforest National Bank with a proven track record in cash handling and customer service. Enhanced client satisfaction through personalized banking solutions, achieving a 20% increase in customer retention. Skilled in transaction processing and relationship building, fostering strong connections to meet diverse financial needs effectively.
Work History
Universal Banker
1 Year- Supported branch operations by maintaining accurate records and ensuring compliance with banking regulations.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Assisted customers with account inquiries and transaction processing to enhance service experience.
- Resolved customer issues by providing timely solutions, enhancing customer satisfaction ratings.
- Collaborated with team members to achieve daily operational goals and improve service efficiency.
- Participated in training sessions to develop product knowledge and improve customer engagement skills.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed account openings, loan applications, and transactions with accuracy and attention to detail.
- Collaborated with team members to streamline operational processes, improving workflow efficiency.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Estée Lauder Beauty Advisor
1 Year 10 Months- Advised customers on product selection and application techniques to enhance beauty routines.
- Demonstrated makeup application skills, providing personalized consultations for diverse client needs.
- Managed inventory levels, ensuring timely restocking of popular beauty products and minimizing shortages.
- Educated clients on skincare benefits and product ingredients, fostering informed purchasing decisions.
- Developed strong relationships with customers, resulting in repeat business and loyalty to the brand offerings.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
Housing Finance Coordinator
1 Year 3 Months- Managed financial records and ensured compliance with city regulations.
- Coordinated budget preparation and monitoring processes across departments.
- Analyzed expenditure reports to identify trends and recommend adjustments.
- Streamlined invoice processing procedures, enhancing efficiency and accuracy.
- Supported grant management by tracking funding allocations and expenditures.
- Facilitated cross-functional collaboration by working closely with other departments on financial matters.
- Collaborated with team members to coordinate complex projects, successfully meeting deadlines without compromising quality.
- Gathered and collected all financial information for business and verified accuracy in system.
- Met weekly with department managers to discuss financial information according to current needs.
- Ensured timely invoicing and payment processing, contributing to improved cash flow.
- Developed comprehensive budgets for various functions, supporting effective resource allocation decisions.
- Avoided late penalties by scheduling payments in advance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Retail Banker III
4 Years 5 Months- Processed customer transactions efficiently, ensuring accuracy and adherence to banking protocols.
- Assisted clients in identifying financial needs and recommending appropriate banking products.
- Trained new team members on operational procedures and customer service standards.
- Managed daily cash flow, balancing registers to maintain compliance with regulatory requirements.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Enhanced customer loyalty through proactive communication and timely resolution of issues.
- Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
- Processed applications for new accounts.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
Election Clerk
3 Years 6 Months- Managed voter registration processes, ensuring compliance with state and federal regulations.
- Organized and conducted training sessions for poll workers, enhancing operational efficiency on election day.
- Implemented quality control measures for ballot counting procedures, improving accuracy and reliability of results.
- Coordinated logistics for polling locations, optimizing resource allocation and accessibility for voters.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Counted over Number ballots to prepare official reports of election results.
- Developed and managed inventory supply lists and equipment orders to prepare voting units.
- Closed Number voting booths by sealing ballot boxes and turning in votes.
- Conducted voter outreach by mailing and tracking voter registration cards throughout Location.
- Compiled company information and related material and distributed it to candidates.
- Maintained secure voting environment by promptly addressing and resolving any discrepancies or issues during elections.
- Facilitated a positive voting atmosphere by remaining calm, professional, and composed during high-stress situations.
- Collaborated with fellow Election Clerks to develop best practices for efficient polling place operations.
- Maximized voter turnout by proactively assisting citizens in locating their designated polling locations when necessary.
- Provided exceptional customer service to all voters by answering inquiries, addressing concerns, and guiding them through the voting process.
- Demonstrated exceptional attention to detail in verifying voter identification documents, ensuring compliance with election laws and regulations.
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Ensured accurate voter information updates by diligently reviewing and verifying registration forms.
- Enhanced voter experience by efficiently processing voter registrations and providing clear instructions.
Sales Associate
4 Years 3 Months- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained product knowledge to provide accurate information and recommendations to customers.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Collaborated with team members to achieve sales goals and improve store performance.
Administrative Clerk
1 Year 2 Months- Managed appointment scheduling for clients, ensuring optimal utilization of resources.
- Processed client records and documentation with meticulous attention to detail.
- Coordinated communication between departments to enhance operational efficiency.
- Implemented filing system improvements that streamlined access to critical information.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Arranged meetings and appointments and updated records to assist management.
- Coordinated meeting schedules for management, facilitating smooth operation and effective communication.
- Streamlined document management, implemented digital filing system that improved access and security.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Substitute Teacher
3 Years 2 Months- Delivered engaging lessons across diverse subjects to maintain student interest and participation.
- Adapted instructional materials and teaching methods to accommodate varying learning styles and abilities.
- Collaborated with regular teachers to ensure seamless transitions and continuity in lesson delivery.
- Managed classroom behavior effectively, fostering an environment conducive to learning and respect.
- Provided timely feedback on student progress, supporting individualized learning goals and interventions.
Education
Master of Science - Business Administration And Management
Skills
Branch operations
Cash handling proficiency
Electronic funds transfer
Customer needs assessment
Transaction processing
Deposit processing
Payment processing
Check processing
Customer service
Teller experience
Account openings
Cash handling
Customer Service-oriented
New account setup
Developing customer relationships
Team collaboration
Check cashing and withdrawals
Meeting sales goals
Know your customer
Account servicing
ATM balancing
Loan closing
Timeline
Universal Banker
Truist Bank
06.2025 - 06.2026Read More
Estée Lauder Beauty Advisor
Belk Department Store
02.2024 - 12.2025Read More
Housing Finance Coordinator
City Of Charleston
10.2022 - 01.2024Read More
Retail Banker III
Woodforest National Bank
05.2018 - 10.2022Read More
Administrative Clerk
Aiken Barnwell Mental Health
05.2017 - 07.2018Read More
Election Clerk
Aiken County Registration And Elections
05.2015 - 11.2018Read More
Substitute Teacher
Aiken County Public School District
11.2014 - 01.2018Read More
Sales Associate
Belk Department Store
05.2014 - 08.2018Read More
Southern Wesleyan University
Master of Science from Business Administration And Management
Read More