Cherish Marshall
3624 Brownes Ferry Rd
Summary
I am a hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. I am a reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. I am an ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
8
8
years of professional experience
Work History
Remote Telephone Operator
Ring Savvy Answering Legal
03.2024 - Current
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Connected callers with appropriate professional, department, or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained accurate records of calls placed and received.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Assisted over 100 customers daily by answering questions and transferring to appropriate departments.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Gathered customer information and promptly input data into computer system.
Inbound Sales Representative
Charter Spectrum
05.2022 - 03.2024
- Take inbound calls for new and existing customers.
- Demonstrated ability to develop relationships with customers, understand their needs and provide solutions.
- Search for opportunities to sell open lines of business.
- Ability to identify potential sales opportunities.
- Proven track record of achieving monthly sales targets.
- Developed strategies for upselling and cross-selling products and services.
- Ability to identify potential opportunities for growth and expansion.
- Excellent problem solving skills combined with creative thinking capabilities.
Customer Service Representative
Conduent
07.2019 - 05.2022
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Handled customer complaints and inquiries in a courteous and ecient manner.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Updated and maintained database with accurate customer information and timely data entry
- Developed strong customer relationships and loyalty through efective communication.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Met daily customer service quotas with a focus on quality.
- Logged details of customer service calls in computer system following correct protocols.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Complied with corporate and regulatory policies regarding information condentiality and privacy.
Customer Service Representative
Conduit Global
08.2017 - 06.2019
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Developed strong customer relationships and loyalty through efective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Updated and maintained database with accurate customer information and timely data entry
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Provided account information to customers and explained bill service policies and customer rights.
- Handled customer complaints and inquiries in a courteous and ecient manner.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Met daily customer service quotas with a focus on quality.
- Logged details of customer service calls in computer system following correct protocols
- Complied with corporate and regulatory policies regarding information condentiality and privacy.
- Remained open to feedback from supervisor and peers to build and improve skills set.
Education
No Degree - Business Administration And Management
North Carolina A & T State University
Greensboro, NC06-2020
DIPLOMA - General Studies
Douglas Byrd Senior High School
Fayetteville05-2016
Skills
- Active Listening
- Communication
- Rapport-Building
- Customer Interaction
- Information-Gathering
- Marketing Techniques
- Product Knowledge
- Problem Solving
- Time Management
- Customer Satisfaction
- Data Collection
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Remote Telephone Operator
Ring Savvy Answering Legal
03.2024 - Current
Inbound Sales Representative
Charter Spectrum
05.2022 - 03.2024
Customer Service Representative
Conduent
07.2019 - 05.2022
Customer Service Representative
Conduit Global
08.2017 - 06.2019
No Degree - Business Administration And Management
North Carolina A & T State University
DIPLOMA - General Studies
Douglas Byrd Senior High School
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