Cherie Covington
Raleigh,NC
Summary
From the end of 2012 until November 2013 I was helping my mother take care of my maternal grandmother who passed away at home at the ripe age of 97.
From June 2020 until September 2021 I was receiving unemployment and not working.
Overview
33
33
years of professional experience
Work History
Professional Cleaner
Environment Control
08.2022 - Current
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
Merchandiser
American Greetings
09.2022 - 05.2023
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Brand Ambassador
Titan
09.2021 - 10.2022
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Professional Cleaner
Lecounts Cleaning
01.2020 - 06.2020
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
Sales Manager
Artistic App Design
08.2015 - 11.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Landscaper
Caldwell Landscaping
01.2014 - 04.2015
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Implemented efficient scheduling practices for timely completion of projects, resulting in increased client referrals.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Collaborated with architects, designers, and construction teams to develop comprehensive landscaping plans for residential and commercial properties.
Customer Service Representative
Jerry's Artarama Raleigh
11.2009 - 11.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Receptionist
Transource
03.2008 - 09.2009
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Data Entry Clerk
Iron Mountain Records Management
08.2005 - 12.2007
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Salesperson
Quality Welding
01.2001 - 06.2005
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
Dispatcher
NATIONAL SECURITY SERVICES LTD
05.1996 - 11.2000
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Sales Associate
Lord & Taylor Crabtree Mall
10.1994 - 03.1996
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Caregiver
Grace Healthcare
04.2024 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Telemarketer
Coleman Research
04.1992 - 01.1994
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
Receptionist
Laurinburg Housing Authority
06.1991 - 08.1991
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
No Degree - History
Saint Augustine's University
Raleigh, NC05.1996
Skills
- Basic Housekeeping
- ADL Assistance
- Mobility Assistance
- Meal Preparation
Additional Information
Damerion came into my life in May 2015 when he was nine months old. I have been pre-occupied with motherhood ever since that day. Taking care of him and his brother is my first priority!
Timeline
Caregiver
Grace Healthcare
04.2024 - Current
Merchandiser
American Greetings
09.2022 - 05.2023
Professional Cleaner
Environment Control
08.2022 - Current
Brand Ambassador
Titan
09.2021 - 10.2022
Professional Cleaner
Lecounts Cleaning
01.2020 - 06.2020
Sales Manager
Artistic App Design
08.2015 - 11.2019
Landscaper
Caldwell Landscaping
01.2014 - 04.2015
Customer Service Representative
Jerry's Artarama Raleigh
11.2009 - 11.2012
Receptionist
Transource
03.2008 - 09.2009
Data Entry Clerk
Iron Mountain Records Management
08.2005 - 12.2007
Salesperson
Quality Welding
01.2001 - 06.2005
Dispatcher
NATIONAL SECURITY SERVICES LTD
05.1996 - 11.2000
Sales Associate
Lord & Taylor Crabtree Mall
10.1994 - 03.1996
Telemarketer
Coleman Research
04.1992 - 01.1994
Receptionist
Laurinburg Housing Authority
06.1991 - 08.1991
No Degree - History
Saint Augustine's University
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