Compassionate Certified Nursing Assistant with extensive experience in healthcare. Delivers patient-centered care by addressing mobility assistance and hygiene needs while managing acute and chronic conditions. Navigates complex healthcare environments to enhance patient outcomes through effective time management and keen observational skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Vehicle Dispatcher
USPS, United States Postal Service
Greensboro
08.2025 - Current
Assigned drivers to optimal routes, enhancing delivery efficiency based on customer needs.
Coordinated with carriers for accurate route assignments.
Managed high call volume and ensured accurate data entry to support timely dispatch.
Resolved delivery logistics conflicts and scheduling challenges to minimize delays.
Supervised daily mail and package deliveries to ensure punctual dispatch.
Communicated with customers regarding inquiries and delivery issues.
Maintained records of shipment schedules and delivery confirmations.
Assisted in training new dispatch staff on procedures and systems.
Truck Driver Class A
USPS
Greensboro
12.2023 - Current
Operated Class A trucks to ensure timely mail and package transportation.
Planned routes to optimize delivery times across designated areas.
Coordinated with dispatch to resolve delivery schedule issues and enhance communication.
Inspected vehicles daily to ensure safety and regulatory compliance.
Adhered to local, state, and federal transportation laws during operations.
Maintained accurate records of mileage, fuel usage, and delivery logs.
Collaborated with team members to secure timely package deliveries.
Conducted training for new drivers on safety protocols and operational procedures to ensure compliance.
Truck Driver Class A
Transforce, Inc.
Knoxville
10.2021 - 01.2023
Planned routes to optimize delivery times across designated areas.
Communicated with dispatch regarding delivery schedules and issues.
Adhered to local, state, and federal transportation laws while driving.
Inspected vehicles daily to ensure safety and compliance with regulations, contributing to safe operations.
Maintained accurate records of mileage, fuel usage, and delivery logs to support efficient route planning.
Assisted with loading and unloading freight at delivery locations, ensuring timely deliveries.
Reported vehicle defects, accidents, traffic violations, or damage to supervisor immediately.
Performed basic maintenance tasks such as checking fluid levels and changing tires.
Certified Nurse Assistant
Consumer Direct care home health
Knoxville
08.2018 - 10.2021
Monitored and recorded vital signs for patient health assessments.
Conducted routine checks on blood pressure, blood sugar, and heart rate.
Recognized and reported physical and emotional changes in patients, facilitating timely medical interventions.
Collaborated with nurses on wound care for pressure ulcers and surgical site wounds to promote healing.
Supported patients with personal care activities to enhance comfort and dignity.
Distributed water and nourishment to residents to promote hydration and nutrition.
Collaborated with healthcare teams to ensure comprehensive patient care.
Documented patient information in charts and communicated updates to care teams.
CNA - Certified Nursing Assistant
Amedisys Hospice
Knoxville
06.2016 - 08.2018
Monitored vital signs and promptly reported changes to nursing staff for timely intervention.
Performed assessments including blood pressure and temperature to maintain health standards.
Supported patients and families with daily living activities to promote comfort and independence.
Provided compassionate personal care to hospice patients, ensuring comfort and dignity.
Facilitated personal hygiene management, feeding, and ambulation for improved quality of life.
Tracked food intake and output to support nutritional assessment and care planning.
Ensured HIPAA compliance to protect patient confidentiality and sensitive information.
Organized medical supply room and patient areas to ensure availability of essential equipment and instruments.
Certified Nurse Assistant
QUALITY PRIVATE DUTY CARE hospital
Knoxville
01.2011 - 06.2016
Monitored and recorded vital signs for patient health assessments.
Assisted patients with personal care, enhancing comfort and promoting healthy habits.
Conducted routine checks on blood pressure, blood sugar, and heart rate.
Rendered hands-on nursing care under direct RN supervision, adhering to established policies.
Documented patient information in charts and communicated critical updates to care team for coordinated patient management.
Reported unusual symptoms and changes to charge nurse promptly.
Examined and treated lacerations and contusions, ensuring timely referrals to specialists for further care.
Measured and recorded food and liquid intake, reporting any significant changes to nursing staff.
Certified Nurse Assistant
SUMMIT VIEW OF FARRAGUT hospital
Knoxville
10.2009 - 01.2011
Monitored and recorded vital signs for patient health assessments.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds, promoting patient healing and comfort.
Provided physical support for patients during bathing, dressing, and toileting, enhancing their dignity and independence.
Examined and treated patient lacerations and contusions, ensuring timely referrals to specialists as needed.
Safeguarded patient privacy by strictly adhering to HIPAA protocols.
Shaved and draped patients to prepare for surgical examinations.
Measured and recorded food and liquid intake, reporting changes to medical staff.
Assisted with lifting patients onto or off beds, examination tables, and surgical tables.
Education
GED -
Tennessee College of Applied Technology
Knoxville, TN
01-2020
Certified Nurse Assistant
Tennessee College of Applied Technology
Knoxville, TN
07-2008
Pharmacy Technician
Forsyth Technical Community College
Winston-Salem, NC
03-2026
Skills
Customer service and support
Dynamic adaptability
Time management and organization
Effective communication
Team collaboration
Safety protocols
Trustworthiness
HIPAA compliance
Transfer techniques
Intake recording
Vital sign documentation
Patient assessment
Certification
Certified nurse assistant North Carolina board 7/28/2008-10/22/2026
Dispatcher and Motor Vehicle Operator at Hampton Veteran Affairs Medical Center.Dispatcher and Motor Vehicle Operator at Hampton Veteran Affairs Medical Center.