Cher Moua
Charlotte
Summary
Dynamic and results-driven professional with extensive experience at Ferguson, excelling in customer service and inventory management. Proven ability to enhance service quality and foster brand loyalty while implementing safety protocols. Skilled in forklift operation and cash handling, consistently achieving operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Counter Sales Associate
Ferguson
08.2022 - 10.2025
- Processed customer transactions accurately and efficiently to enhance service quality.
- Assisted customers in product selection, providing expert knowledge on inventory and features.
- Collaborated with team members to maintain organized sales floor and ensure optimal product presentation.
- Managed inventory levels, conducting regular stock checks to prevent shortages and overstock situations.
- Trained new associates on company policies, sales techniques, and customer service standards.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and fostering loyalty.
- Implemented promotional displays to increase product visibility and drive sales initiatives.
- Built strong relationships with regular clientele to foster brand loyalty and repeat business.
- Processed returns and exchanges efficiently to ensure customer satisfaction while adhering to company policies.
Warehouse Worker
Ferguson
07.2017 - 08.2022
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Implemented safety protocols, minimizing workplace accidents and enhancing team awareness.
- Trained new employees on warehouse procedures, fostering a culture of safety and efficiency.
- Assisted in cycle counting, improving accuracy of inventory records and minimizing discrepancies.
- Monitored equipment performance, conducting routine maintenance to ensure operational reliability.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
West Charlotte High School
Charlotte, NCSkills
- Customer service
- Cash handling
- Inventory management
- Product knowledge
- Forklift operation
- Material handling
- Safety compliance
Timeline
Counter Sales Associate
Ferguson
08.2022 - 10.2025
Warehouse Worker
Ferguson
07.2017 - 08.2022
High School Diploma -
West Charlotte High School