Chelsey Charles
Concord
Summary
Compassionate and results-driven Registered Nurse with extensive experience in Care Management, Case Coordination, and Health Assessments. Adept at identifying and overcoming barriers to care, creating personalized patient-centered care plans, and promoting continuity of care for improved health outcomes. Proven expertise in chronic disease management, mental health, substance abuse care, and health education. Committed to enhancing the patient experience through a holistic, collaborative approach while maintaining a focus on high-quality, cost-effective healthcare delivery. Strong team collaborator with a history of facilitating interdisciplinary teamwork and ensuring access to vital healthcare resources.
Overview
11
11
years of professional experience
Work History
Registered Nurse
Wellpath/CBH Medical
Salisbury
03.2022 - Current
- Develop and implement personalized care plans addressing both physical and mental health needs, ensuring high-quality, cost-effective healthcare outcomes for patients in a correctional setting.
- Conduct chronic, acute, and emergency assessments, including initial intakes, physical exams, and ongoing health evaluations.
- Collaborate with interdisciplinary teams to ensure continuity of care, factoring in medical, behavioral, cultural, and criminal history.
One Care Manager – Case Manager
Wellpath
Charlotte
08.2020 - 03.2022
- Conducted comprehensive health assessments to identify physical, emotional, and social health needs, while identifying barriers to accessing care (including social determinants of health).
- Collaborated with patients and the care team to develop care plans aimed at addressing health needs and empowering patients through education on managing health conditions.
- Managed case coordination, including infectious disease monitoring, substance abuse, and mental health management, and developed an MAT programs for patients.
- Led monthly statistics and outcome measures reporting and played a key role in ACA accreditation compliance.
Health Services Administrator
Wellpath
Salisbury
06.2021 - 09.2021
- Managed clinic operations, developed site policies, and oversaw financial components while ensuring safe and adequate care delivery within the facility.
- Supervised healthcare staff and maintained patient records, facilitating referrals to appropriate healthcare providers and community resources.
- Led the development of preventative care programs and coordinated care with external healthcare providers and specialists.
Registered Nurse; Charge
Wellpath
Charlotte
08.2018 - 08.2020
- Led assessments in both clinic and emergency settings, ensuring efficient clinic flow and prioritizing patient care needs.
- Coordinated nursing assignments, schedules, and administrative duties while mentoring and training new staff.
- Triaged patients and communicated with custody staff to assess and prioritize patient needs effectively.
Director of Nursing
Wellpath
Charlotte
05.2019 - 05.2020
- Managed a team of 100+ nursing staff and oversaw the care of 1400+ residents, ensuring high-quality care and the maintenance of the highest possible level of physical, mental, and psychosocial well-being.
- Worked collaboratively with interdisciplinary teams, consultants, and external organizations to develop and implement patient care programs.
- Led accreditation efforts, including NCCHC and ACA compliance, and established quality assurance processes.
Registered Nurse
CHC
Charlotte
07.2017 - 08.2018
- Conducted comprehensive assessments and developed care plans for patients with mental health, dual diagnosis, and substance abuse disorders.
- Administered medications, monitored progress, and worked closely with interdisciplinary teams, including psychiatrists and social workers, to ensure holistic patient care.
- Worked to combat stigma and help patients and their families cope with mental health challenges.
Registered Nurse
Maxim
Albemarle
07.2015 - 07.2017
- Demonstrated strong leadership and conflict resolution skills while managing day-to-day nursing duties.
- Provided patient education and direction, ensuring effective care delivery in correctional facilities.
- Ensured quality care under challenging conditions, while balancing flexibility and structure.
Registered Nurse
CCS
Greensboro
07.2014 - 07.2015
- Conducted patient assessments and intake evaluations, monitored patient conditions, and updated treatment plans.
- Ensured accurate documentation of patient information and vital signs, providing detailed reports for continuity of care.
Education
Associate of Nursing -
Mitchell Community College
Statesville, NC05.2014
Skills
- Patient assessment
- Care plan development
- Chronic disease management
- Emergency response
- Infection control
- Electronic health records
- Case management
- Health education
- Effective communication
- Conflict resolution
- Team leadership
- Interdisciplinary collaboration
References
Available Upon Request.
Personal Information
Title: Registered Nurse
Timeline
Registered Nurse
Wellpath/CBH Medical
03.2022 - Current
Health Services Administrator
Wellpath
06.2021 - 09.2021
One Care Manager – Case Manager
Wellpath
08.2020 - 03.2022
Director of Nursing
Wellpath
05.2019 - 05.2020
Registered Nurse; Charge
Wellpath
08.2018 - 08.2020
Registered Nurse
CHC
07.2017 - 08.2018
Registered Nurse
Maxim
07.2015 - 07.2017
Registered Nurse
CCS
07.2014 - 07.2015
Associate of Nursing -
Mitchell Community College