Chelsey Brooks
Mebane
Summary
Dynamic Customer Service Representative Manager at Spectrum with a proven track record in enhancing customer satisfaction and team productivity. Skilled in complaint handling and workforce planning, I foster trust through effective communication and process improvements, ensuring efficient resolution of complex issues while maintaining high-quality service standards.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Manager
Spectrum
02.2024 - Current
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
Data Clerk Entry
Integrity Staffing Solutions Inc.
08.2022 - 12.2024
- Trained new employees on company-specific software applications, promoting a smooth onboarding experience for incoming staff.
- Maintained high-quality data records by consistently updating and organizing information in databases.
- Conducted regular database maintenance activities, ensuring optimal performance levels were sustained over time.
- Mastered various software programs for efficient data input and analysis, increasing overall productivity.
Patient Advocate
UNC Health Care
05.2020 - 06.2021
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Monitored patient progress and provided emotional support.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
Education
High School Diploma -
Central Carolina Community College
Siler CitySkills
- Call center management
- Workforce planning
- Complaint handling
- Customer satisfaction measurement
- Live chat support
Timeline
Customer Service Representative Manager
Spectrum
02.2024 - Current
Data Clerk Entry
Integrity Staffing Solutions Inc.
08.2022 - 12.2024
Patient Advocate
UNC Health Care
05.2020 - 06.2021
High School Diploma -
Central Carolina Community College
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