Chelsea Wilkins
Rocky Mount
Summary
Customer Support Specialist with expertise in process optimization and quality assurance. Leverages conflict resolution and client communication skills to enhance performance and customer loyalty. Demonstrates strong work ethic and adaptability, excelling in independent environments and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
Tarboro
11.2025 - Current
- Delivered packages across designated routes, ensuring timely arrival and customer satisfaction.
- Provided excellent customer service during package drop-offs and pickups.
- Collaborated with warehouse staff to improve loading processes, enhancing delivery speed.
- Maintained compliance with traffic laws and safety regulations, promoting safe driving practices.
Substitute Teacher
Kelly Services
Greenville
01.2023 - Current
- Helping schools achieve academic goals and missions. We innovate by offering new solutions including tutors, paraeducators, adjunct professors etc. We specialize in committing to special education, physical therapy, and mental or behavioral health. Embrace data by providing real time advances in cost containment and operational efficiencies.
- Managed classroom environments to maintain student engagement and focus.
- Implemented lesson plans according to district guidelines and teacher instructions.
- Supported diverse student needs through differentiated instructional strategies.
Call Representative
Alorica
Rocky Mount
10.2016 - 10.2023
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Resolved disputes, complaints, and discrepancies to maintain and strengthen customer loyalty.
- Followed call scripts and directed conversations to enhance overall productivity.
- Participated in learning and development opportunities to improve performance.
- Rejoined company in February 2021 after previous employment, serving until October 2021
Security Professional
Allied Universal Security Services
Rocky Mount
06.2019 - 02.2023
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Monitored property and investigated any areas of suspicion.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Recorded incident reports with detailed accounts of occurrences.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
Education
Associate of Science - Medical Sonography
Nash Community College
Rocky Mount, NC05-2027
High School Diploma -
Northwest Halifax High School
Littleton, NC05-2016
Skills
- Local delivery
- Payment collection
- Heavy lifting
- Customer support
- Scheduling
- Punctual and reliable
- Emergency Response
- Client Communication
- Effective communication
- Conflict Resolution
- Critical thinking
- Leadership
Certification
Certified CPR and AED Certified, Allied Universal Protection Services, 11/2020
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Statistics and Microeconomics
- Studied Sculpting Pottery
Timeline
Delivery Driver
Amazon
11.2025 - Current
Substitute Teacher
Kelly Services
01.2023 - Current
Security Professional
Allied Universal Security Services
06.2019 - 02.2023
Call Representative
Alorica
10.2016 - 10.2023
Associate of Science - Medical Sonography
Nash Community College
High School Diploma -
Northwest Halifax High School