Chelsea Santana
Bahama
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Independent Hairstylist
Hair by Chelsea Santana
08.2017 - Current
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Distributed business cards outside of salon to generate new business.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Increased revenue through effective customer service and inventory management.
- Offered professional cuts, color services and extensions to salon customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
In-Home Nanny
Self Employed
05.2014 - 06.2016
- Taught children everyday skills and language.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Involved children in caring for household pets and chores.
- Played games, worked on puzzles, and read books to young children.
- Drove children to dance, cheer, and sports practices.
- Monitored children's play activities to verify safety.
- Supervised children on playground to help develop physical and social skills.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Assisted with light housekeeping duties as well as running errands.
- Helped children complete homework assignments and school projects.
Bakery Department Manager
Foodlion Grocery Store
06.2011 - 09.2013
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Monitored inventory levels and identified opportunities for cost savings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Kids Camp Counselor
Kids Kountry
06.2007 - 02.2011
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Implemented rules and regulations to enforce discipline and compliance.
- Encouraged team building to increase camaraderie, trust and rapport.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Education
Cosmetology License - Cosmetic Arts
Vance-Granville Community College
Henderson, NC05-2016
Dental Assistant 1 -
Alamance Community College
Graham, NC06-2012
High School Diploma -
Northern High School
Durham, NC05-2009
Skills
- Professional Hair Stylist
- Hair maintenance expert
- Relationship building and management
- Cosmetology
- Highlights and lowlights
- Outstanding client retention
- Safety compliance
- Continuing education
- Sanitation practices
- Customer consulting
- NC licensed cosmetologist
- Scheduling
- Account updating
- Complaint resolution
- Retail sales customer service
- Microsoft Excel
- Office equipment proficiency
- Banking operations support
- Time management
- Professional telephone demeanor
- Proofreading
- Problem-solving
- Stress management
- Order processing
- Call management
- Quality control
- High-energy attitude
- Credit card payment processing
- Cultural awareness
- Stock management
- Research
- Prioritization
- Paperwork processing
- Decision-making
- Document control
- Key holder experience
- Microsoft outlook
- Punctuality and reliability
- Schedule mastery
- Account management
- Microsoft office expertise
- Email management
- Data entry
- Typing proficiency
- Task prioritization
- Critical thinking
- Customer relations
- Customer service
- Microsoft PowerPoint
Certification
- Licensed Cosmetologist
Timeline
Independent Hairstylist
Hair by Chelsea Santana
08.2017 - Current
In-Home Nanny
Self Employed
05.2014 - 06.2016
Bakery Department Manager
Foodlion Grocery Store
06.2011 - 09.2013
Kids Camp Counselor
Kids Kountry
06.2007 - 02.2011
Cosmetology License - Cosmetic Arts
Vance-Granville Community College
Dental Assistant 1 -
Alamance Community College
High School Diploma -
Northern High School
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