Chelsea McDougall
Waxhaw
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Registrar
Atrium Health Hospital
07.2023 - Current
- Greets and assists customers, patients, and visitors
- Acts with a sense of urgency when dealing with patients and workflow
- Verifies all patients have orders with diagnosis and referring physician information including a legible physician signature
- Performs point-of-service collections in a professional manner
- Acts and communicates in a professional manner, appropriate for the healthcare setting
- Assumes responsibility for ensuring the waiting area is clean and orderly
- Identifies patients utilizing two forms of identification; armbands all patients
- Explain the process to all patients
- Assists patients with undressing needs if required
- Responds to emergencies in the department following processes identified for that particular area
- Assists in meeting departmental goals, point-of-service collections and registration accuracy.
- Building and maintaining professional working relationships with patients and their families, addressing all non-clinical family concerns.
- Prepare for the arrival of and train new hires on administrative functions and policies
Communication Consultant
University of North Carolina at Charlotte
08.2023 - 12.2023
- Meet face-to-face in person or online with peers outside of class time to discuss writing and speaking assignments
- Meet with the course instructor regularly
- Attend the course as much as possible throughout the semester
- Maintain meeting logs
- Arrive on time for appointments, meetings, classes, and other CxC activities
- Check and respond to emails regularly
- Complete a beginning of the semester training, an ePortfolio, and other professional development activities as required elements of your position.
Instructor Assistant
Kumon
12.2022 - 06.2023
- Communicate and engage with students in a friendly and professional manner
- Assist students (K-8) with test and quiz preparation by reviewing key course concepts and using the Kumon learning structure
- Can respond to students' questions in a positive, and supportive manner, and providing detailed explanations so that the student can grasp key course concepts
- Communicate with UI program management on specific questions regarding relevant content.
Bookseller
Barnes & Noble
01.2020 - 04.2020
- Create a welcoming environment for customers where I engage with them and share my knowledge of books and make relevant recommendations
- Help with events and community outreach
- Leverage key campaigns such as Our Monthly Picks, preorders, etc., to hand sell and engage in conversation with every customer
- Identify key titles and communicate with your store team on opportunities to tailor the merchandise selection to reflect the community.
Body Associate Team Leader
Whole Foods
12.2018 - 08.2019
- Maintains awareness of customer flows and needs and directs Team Member as necessary to satisfy and delight customers; responds promptly to customer needs and questions
- Works with Team Leader to achieve sales, purchasing, and labor targets
- Sets and achieves the highest standards of retail execution
- Assists team leader with ordering and inventory management
- Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high performance team and minimizes turnover.
- Delivered high-quality project results by fostering a strong sense of teamwork, dedication, and commitment to excellence within the team.
Education
Bachelor of Science - Healthcare Systems Management
University of North Carolina At Charlotte
Charlotte, NC05.2024
High School Diploma -
Cuthbertson High School
Waxhaw, NC06.2019
Skills
- Literary knowledge
- Organizational abilities
- Product Recommendations
- Reading Comprehension
- Client Relationship Management
- Highly innovative
- Team-Oriented
- Excellent Written and Verbal Communication
- Decision-Making
Locations
- Waxhaw, NC
- Charlotte, NC
Additional Skills Interests
Microsoft Office Suite, Google Suite, Canva, Advanced Excel, Epic Software System, Canvas, Client Relationship Management, Highly innovative, Team-Oriented
Timeline
Communication Consultant
University of North Carolina at Charlotte
08.2023 - 12.2023
Registrar
Atrium Health Hospital
07.2023 - Current
Instructor Assistant
Kumon
12.2022 - 06.2023
Bookseller
Barnes & Noble
01.2020 - 04.2020
Body Associate Team Leader
Whole Foods
12.2018 - 08.2019
Bachelor of Science - Healthcare Systems Management
University of North Carolina At Charlotte
High School Diploma -
Cuthbertson High School
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