Chelsea Marte

As a Flight Attendant for Piedmont Airlines a Subcontractor airlines for American Airlines, my duties were to assist passengers, welcome passengers onboard, answer any questions, demonstrate safety plans in case of an emergency. I also managed all passenger paperwork and submitted it to the captain at an expected time. Ensured a smooth flight operation by addressing passengers needs and promptly handling questions.

Working for frontier airlines as a customer service lead my duties were to check passengers in for their flight, make the team schedule of the day, worked in the boarding area, tracked luggage’s when lost, closed and opened the main cabin door of aircraft when it arrived and when it was ready to depart, printed boarding passes, sold tickets, ticketed bags and put on belt.

As a point of service specialist my duties were to check patients in for their appointments, make and reschedule appointments, ran insurance cards for medical verifications, answered calls in a timely manner and answered questions. I also translated in Spanish when needed by providers.

Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally. Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges. Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients. Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.