Chelsea Kitchens
Recruitment
Randleman,NC
Summary
Results-driven recruiting and administrative professional with extensive experience in full-cycle recruitment across diverse industries. Proven expertise in building robust and inclusive talent pipelines by attracting and engaging top-tier passive candidates through strategic sourcing, networking, and referral generation. Adept at fostering strong relationships with clients, hiring managers, and candidates to ensure successful placements and long-term organizational growth. Proficient in leveraging market insights, industry trends, and competitive intelligence to drive recruitment strategies. Committed to delivering exceptional results with a passion for excellence and attention to detail.
ATS systems (Indeed, LinkedIn
Recruiter, Monster, AI Seek out,
ICIMS, Daxtra, Zip recruiter,
Clearance Jobs, CareerBuilder,
Dice, Jobvite, JazzHR, and Lever)
Overview
18
18
years of professional experience
4
4
Certifications
1
1
Language
Work History
Administrative Coordinator
GS Printing and Trading
Burlington, NC
08.2022 - Current
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to upper management.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Assisted with DTF (Direct-to-Film) printing and heat pressing on shirts for local businesses and large corporations, ensuring high-quality production and customer satisfaction.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Contract Recruiter
Hire Velocity
08.2022 - 11.2022
- Managed full-cycle recruiting process, from posting job ads to coordinating interviews and extending offers.
- Maintained up-to-date knowledge of industry trends and changes in labor laws affecting hiring practices.
- Optimized job descriptions for maximum search engine visibility, attracting more qualified applicants online.
- Increased candidate pool diversity by attending industry-specific events and networking functions.
- Enhanced employer brand presence with targeted social media campaigns and job postings.
- Advised management on strategies for addressing talent shortages in specific functional areas or industries.
- Implemented creative solutions to fill hard-to-recruit roles quickly without sacrificing candidate quality.
- Collaborated with HR team members on workforce planning initiatives, aligning recruitment efforts with organizational goals.
- Developed strong relationships with hiring managers, ensuring clear understanding of job requirements and candidate fit.
- Conducted training sessions for hiring managers on interview techniques and best practices in candidate selection.
- Reduced time-to-fill for open positions by proactively sourcing qualified candidates through various channels.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Studied job descriptions and qualifications to determine applicant requirements.
- Operated and maintained applicant tracking and candidate management systems.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collaborated with the Vice President of RPO to address urgent internal staffing needs and organizational growth.
Sourced, screened, and hired candidates for internal positions and supported Life Sciences and C-Suite level searches.
Key Accomplishments:
Recruited and onboarded 20 internal recruiters and filled two internal data analyst roles.
Utilized multiple ATS tools to streamline recruitment processes and improve efficiency.
Principal Recruiter
Foxhound Federal
03.2022 - 08.2022
- Assisted in the development of workforce planning strategies, collaborating with senior leadership to forecast future talent needs.
- Collaborated with hiring managers to determine specific needs, creating tailored job descriptions and interview guides for each position.
- Developed comprehensive talent pipelines, ensuring a steady pool of qualified applicants was readily available for future vacancies.
- Reduced time-to-fill for key positions through streamlined recruitment processes and proactive candidate sourcing techniques.
- Consistently exceeded performance metrics, demonstrating excellence in time-to-fill ratios, candidate conversion rates, and successful placements within the organization.
- Coached candidates throughout the interview process, providing valuable feedback on resume preparation and interview techniques to improve their chances of success.
- Negotiated competitive compensation packages, securing top talent while maintaining budgetary guidelines.
- Evaluated current recruitment processes regularly, implementing necessary changes to enhance overall effectiveness.
- Participated in continuous learning opportunities to stay abreast of industry trends and best practices in talent acquisition.
- Expanded client base by implementing targeted recruitment strategies and establishing strong relationships with industry professionals.
- Implemented innovative sourcing methods, utilizing social media platforms and networking events to engage top talent in the market.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Operated and maintained applicant tracking and candidate management systems.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Successfully recruited federal government technical recruiters, senior-level recruiters with government sector expertise, and non-tech recruiter roles. Additionally, filled executive, director, and intelligence-related positions, including candidates with TS/SCI Full Scope Poly clearances.
- Utilized various platforms such as LinkedIn Recruiter, Indeed, Monster, and AI Seek Out to source potential candidates. Employed proactive outreach strategies, including email and messaging campaigns, responding promptly and proficiently. Implemented an organized process of sending calendar invites to the CEO, including resumes, contact information, and profile links for comprehensive candidate review.
Recruiter
GitGo
02.2020 - 02.2022
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Recruited for customer service hourly roles, B2B sales calls roles, Executive roles.
- Also helped with B2B Efforts gathering business travel needs, SME information, and data to strategically connect the right leads, resolving our clients' business challenges through impactful solutions. Conduct interviews with businesses on behalf of our clients, ensuring a precise alignment with their objectives.
- Dedicated to developing innovative business solutions for our hospitality clients worldwide. Engage in B2B sales activities, representing hotels and driving sales initiatives while facilitating their enrollment in corporate discount programs.
Key Achievements:
Successfully oversaw and managed 15 projects annually from conceptualization through final delivery.
Implemented and managed robust accounting best practices, mitigating risk and ensuring financial targets were met. - Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
Assistant Property Manager
Family Business
02.2019 - 02.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Kept accurate records of all resident and tenant correspondence.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Followed up on delinquent tenants and coordinated collection procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Posted policies and rules in common areas for tenant review.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Processed security deposit refunds.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Account Representative
Greensboro Auto Auction Inc.
04.2010 - 02.2019
- Supported customer satisfaction through regular follow-up and communication.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Developed and implemented strategies to improve customer retention and loyalty.
- Interpreted financial data to identify trends and opportunities.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Improved account management processes, significantly reducing response time to client queries.
- Assisted in development of marketing materials targeted at key demographics, increasing brand awareness and client engagement.
- Conducted thorough needs assessments for clients to align our services with their goals, resulting in higher client satisfaction.
- Monitored industry trends to advise clients on potential impacts to their accounts, ensuring they were always one step ahead.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Retained high-value clients by providing exceptional support and personalized service.
- Managed the entire client remarketing process at Greensboro Auto Auction, overseeing the logistics of over 100 units from check-in to final sale, coordinating inspections and repairs, evaluating cost-effectiveness, designing weekly sale lineups, ensuring accurate representation of units, and reconciling sale proceeds to maximize revenue and minimize expenses.
- Worked with TD Auto Bank, Hyundai Financial, Avis Budget, Kia Motors.
- Stayed current on company offerings and industry trends.
- Processed title work for dealers immediately after vehicle purchases, ensuring accurate documentation, title transfers, and compliance with auction policies before they left the premises.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Exceeded performance targets through diligent account management efforts, contributing to overall team success.
Front Office Assistant
Lowes Foods
10.2011 - 01.2016
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Responded to inquiries from callers seeking information.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Increased office productivity with maintenance of office equipment and timely ordering of supplies.
- Assisted in preparation of reports and presentations, enabling more informed decision-making processes.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
- Delivered exceptional guest service by consistently upholding Lowes Foods Guest Service Standards while managing sales-related reporting, cash handling, invoice accounting, payroll check approval, and cashing. Additionally, analyzed Operator Activity Reports, coordinated employee scheduling to maintain service levels within budget guidelines, and ensured cash office security and compliance with corporate policies.
Retail Sales Associate
Ann Taylor
01.2009 - 10.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Coordinated with stock team to expedite restocking of high-demand items.
Seasonal Retail Sales Associate
Target
11.2008 - 01.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Managed efficient cash register operations.
Retail Sales Associate
Rue 21
01.2008 - 11.2008
- Trained new employees on company policies, procedures, product knowledge, and selling techniques, improving team performance overall.
- Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Collaborated with team members in achieving storewide goals, fostering a positive work environment centered on teamwork and mutual success.
- Participated in store meetings to discuss strategies for meeting sales goals and improving overall performance metrics.
- Increased store sales by effectively upselling products and suggesting complementary items to customers.
- Supported store cleanliness standards by regularly organizing shelves, folding clothing items, cleaning surfaces, sweeping, and mopping the floor space.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
Grocery Store Cashier
Harris Teeter
11.2006 - 01.2008
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
- Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
Education
Associate of Applied Science - Business Administration And Management
Guilford Technical Community College
Jamestown, NC 05.2001 -
Skills
Administrative & Office Management
- Office administration
- Office management
- Calendar management
- Schedule management
- Staff scheduling procedures
- Appointment scheduling
- Meeting coordination & planning
- Travel administration
- Inventory management
- File organization & documentation
- Data entry & recordkeeping
- Budget monitoring
- Operation recommendations
- Office opening and closing
- Vendor management
Communication & Professionalism
- Effective communication (verbal & written)
- Phone and email etiquette
- Telephone etiquette
- Professional demeanor
- Relationship building
- Team collaboration
- Networking & community networking
Recruitment & Talent Acquisition
- Full-cycle recruiting
- Talent acquisition expertise
- Candidate sourcing & pipeline management
- Social media recruitment & LinkedIn sourcing
- Applicant tracking systems (ATS)
- Job posting optimization
- Recruitment event planning
- Strategic sourcing & executive search
- Behavioral interviewing & candidate assessment
- Video interviewing & interview coordination
- Employee referral programs
- Recruitment agency management
- Remote hiring strategies
- Contractor recruitment
- Background check administration
- Pre-employment screening
- Salary negotiation
- Hiring requirements & OFCCP compliance
- Passive candidate engagement
- Recruitment budget management
- Cold calling & outbound calling
Employee Development & HR Functions
- Employee supervision
- Performance management
- Employee development
- New hire orientation
- Recruitment process improvement
- Veteran hiring initiatives
- Flexible work arrangements
- Labor market analysis
- Competitive intelligence research
- Government relations
General Skills & Abilities
- Problem-solving abilities
- Decision-making
- Analytical thinking
- Adaptability & flexibility
- Self-motivation & goal setting
- Organizational skills & multitasking
- Time management & task prioritization
- Continuous improvement
- Presentation preparation
- Professionalism & reliability
Certification
Insider Threat Awareness Insider Threat Awareness Defense Counterintelligence and Security Agency (DCSA)Defense Counterintelligence and Security Agency (DCSA) Issued Sep 2023
Timeline
Insider Threat Awareness Insider Threat Awareness Defense Counterintelligence and Security Agency (DCSA)Defense Counterintelligence and Security Agency (DCSA) Issued Sep 2023
09-2023
DoD Annual Security Awareness DoD Annual Security Awareness Defense Counterintelligence and Security Agency (DCSA)Defense Counterintelligence and Security Agency (DCSA) Issued Sep 2023
09-2023
Administrative Coordinator
GS Printing and Trading
08.2022 - Current
Contract Recruiter
Hire Velocity
08.2022 - 11.2022
Principal Recruiter
Foxhound Federal
03.2022 - 08.2022
Recruiter
GitGo
02.2020 - 02.2022
Business Administration Core Certificate Business Administration Core Certificate Guilford Technical Community CollegeGuilford Technical Community College Issued May 2019
05-2019
Assistant Property Manager
Family Business
02.2019 - 02.2020
Business Administration - Human Resources Management Certificate Business Administration - Human Resources Management Certificate Guilford Technical Community CollegeGuilford Technical Community College Issued Dec 2018
12-2018
Front Office Assistant
Lowes Foods
10.2011 - 01.2016
Account Representative
Greensboro Auto Auction Inc.
04.2010 - 02.2019
Retail Sales Associate
Ann Taylor
01.2009 - 10.2011
Seasonal Retail Sales Associate
Target
11.2008 - 01.2009
Retail Sales Associate
Rue 21
01.2008 - 11.2008
Grocery Store Cashier
Harris Teeter
11.2006 - 01.2008
Associate of Applied Science - Business Administration And Management
Guilford Technical Community College
05.2001 -
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