Chelsea Kirk
MATTHEWS
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
17
17
years of professional experience
Work History
Laundry Attendant
High Spin laundry
Charlotte
12.2023 - 11.2025
- Operated washers and dryers for efficient laundry processing.
- Sorted and categorized laundry items by color and fabric type.
- Maintained cleanliness of work area and laundry equipment.
Senior Medical Receptionist
Advanced Dermatology & Skin Surgery
Asheville
04.2017 - 05.2022
- Scheduled patient appointments using electronic health record system.
- Managed patient check-in and check-out processes efficiently.
- Verified patient insurance information and collected co-pays.
- Coordinated referrals to specialists as needed for patient care.
- Handled incoming calls and responded to patient inquiries professionally.
- Supported office staff with administrative tasks and workflow management.
Medical Receptionist
Mountain Regional Ear Nose And Throat
Asheville
01.2009 - 05.2016
- Managed patient check-in and check-out processes efficiently.
- Scheduled patient appointments using electronic health record system.
- Assisted in maintaining accurate medical records and files.
- Verified patient insurance information and collected co-pays.
- Coordinated referrals to specialists as needed for patient care.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Education
Asheville High School
Asheville, NCSkills
- Customer service
- Problem solving
- Effective communication
- electronic health records
- patient scheduling
- insurance verification
- referral coordination
- office administration
- customer service
- patient management
- problem solving
- attention to detail
Timeline
Laundry Attendant
High Spin laundry
12.2023 - 11.2025
Senior Medical Receptionist
Advanced Dermatology & Skin Surgery
04.2017 - 05.2022
Medical Receptionist
Mountain Regional Ear Nose And Throat
01.2009 - 05.2016
Asheville High School